PEOPLEOCITY LLP
9 months ago
L1 Support Engineer
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Company information
- Company
- PEOPLEOCITY LLP
- Location
- India, Maharashtra, Mumbai, Goregaon West India
- Posted
- 9 months ago
Job description
L1 Support Engineer
- Handle first-line queries via phone, email, or chat.
- Assist customers with login, job card creation, invoice generation, and appointment scheduling.
- Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).
- Escalate unresolved issues to L2 support.
- Provide role-based guidance (technician, advisor, receptionist, accounts staff).
Requirements
- Education: Bachelor’s in IT/Computer Science or related field.
- L1: 0–2 years in IT/Customer Support (preferably SaaS).
- Familiarity with SaaS platforms, ticketing tools, and CRM systems.
- Strong communication skills (English + Hindi/Marathi preferred).
- Ability to work in rotational shifts.
- L1: First Response Time, Ticket Closure Rate, Customer Satisfaction Score.
Required skills
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