L1 Support Engineer

Job title: L1 Support Engineer

Experience: 2 Years
Location: — On-Site, Chennai

Notice period: Immediate or 15 Days

Job Summary

We are looking for an enthusiastic and skilled L1 Support Engineer with 2 years of experience to provide first-level technical support for end-users. The ideal candidate should have basic knowledge of hardware, software, and networking, along with good communication and troubleshooting skills.

Key Responsibilities

• Provide first-level technical support for IT Support desk tickets
• Troubleshoot issues related to Windows OS, MS Office, O365, email configurations, and common business applications.
• Perform installation, configuration, and maintenance of hardware and software.
• Support for laptops, desktops, and printer issues.
• Support basic network troubleshooting (LAN, Wi-Fi, VPN, IP configuration).
• Log, track, and update all incidents and service requests in the ticketing system.
• Coordinate with L2/L3 teams for unresolved issues.
• Assist in asset management – inventory updates, laptop issuance, and return.
• Ensure timely resolution according to SLA and provide excellent customer service.

Required Skills

• Good understanding of Windows OS, O365, and basic networking.
• Knowledge of antivirus, system updates, and patches.
• Familiar with ticketing tools.
• Good Communication skills.

Qualifications

• Diploma / B.Sc / BCA / BE / B.Tech in Computer Science, IT,
• 2 years of experience in IT Support / Helpdesk / Desktop Support.

Preferred Skills (Good to Have)

• Basic understanding of ITIL processes.
• Experience in hardware troubleshooting and part replacement.