Unity Partners
1 week ago
L1 Helpdesk Engineer - Global Investment Bank
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Company information
- Company
- Unity Partners
- Location
- Singapore Singapore
- Posted
- 1 week ago
Job description
The Company
A leading global financial institution with a strong commitment to innovation and security is seeking to expand its networking/support capabilities. The organization operates internationally, providing services spanning advisory, financing, capital markets, corporate and investment banking to clients across all continents.
Key Responsibilities
- Image Deployment: Deploy and test Windows 11 images, and application packages using SCCM.
- Migration Execution: Migrate user data and profiles securely, minimizing downtime and ensuring a smooth transition for end-users.
- Support & Troubleshooting: Provide Tier I support during and after the rollout to resolve deployment incidents.
- Documentation: Maintain documentation regarding inventory, migration status, and known issues.
Required Technical Skills
- OS Expertise: Deep knowledge of Windows 10/11 operating systems.
- Deployment Tools: Proficiency in Microsoft Endpoint Configuration Manager (SCCM) and Active Directory.
- Infrastructure: Knowledge of Virtual machine (VMware) and virtualized environments (Citrix).
- Scripting: Experience with PowerShell for automating tasks.
Required Soft Skills
- Communication: Ability to guide end-users and communicate technical issues to stakeholders. (Fluent English)
- Problem-Solving: Strong critical thinking to address unexpected compatibility issues.
- Resilience & Pressure: Proven ability to work under strict deadlines and manage high-pressure situations, such as trading floor enviroment or critical business downtime.
Contact
For enquiries, please contact [email protected]
Required skills
- problem-solving
- fluent english
- powershell
- active directory
- critical thinking
- scripting
- vmware
- stakeholder communication
- windows 10
- windows 11
- sccm
- citrix
- image deployment
- virtual machine
- application packages
- helpdesk engineer
- high-pressure situations
- microsoft endpoint configuration manager
- strict deadlines
- inventory documentation
- virtualized environments
- known issues
- l1 helpdesk
- global investment bank
- user data migration
- profile migration
- tier i support
- deployment incidents
- migration status
- windows 11 operating systems
- automating tasks
- end-user communication
- technical issues communication
- compatibility issues
- trading floor environment
- critical business downtime
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