Customer Support for Ride Dispatch in Healthcare (m/f/d)

Full-time or Part-time · Hamburg Office

Qrago is an innovative company in the digital health sector. Our vision is to digitize all logistical processes in healthcare – the „Uber“ for medical transports. While others finish their workday, our control center keeps running: Patient transports don't stop at night, and that's exactly where you come in.

To strengthen our control center team, we are looking for a Customer Support Agent for Ride Dispatch in Healthcare (m/f/d) – full-time or part-time in a Hamburg office – as soon as possible.

Are you looking for attractive shift bonuses or a job that can be well combined with studies, family, or a second job? Then read on.

Tasks

You are the central hub between clinics, nursing homes, transport companies, and health insurance providers. You coordinate, dispatch, and ensure that everything runs smoothly, even outside of regular office hours.

• Receiving and dispatching patient transports – by phone and in writing
• Coordinating and controlling rides between clients and transport partners in real-time
• First point of contact for customers and partners for inquiries, changes, and short-notice requests (1st Level Support)
• Solution-oriented action in time-critical situations and bottlenecks
• Clean documentation and maintenance of all processes in our system
• Handover to the night shift and close coordination with Operations & Customer Success

Qualifications

Expertise can be learned – the right attitude cannot. What's important to us is that you keep a cool head, enjoy talking to people, and like to get things done. Experience in dispatching rides or in a clinical environment is a plus, but motivated career changers are also very welcome.

• Willingness to work in the period from 6 AM to 8 PM, Monday to Friday
• Friendly, calm, and service-oriented personality – even when things get hectic
• Structured, reliable, and solution-oriented way of working
• Initial experience in customer support, dispatch, or control center is an advantage – career changers welcome
• Good IT skills, experience with CRM or dispatch systems is an advantage
• Very good German language skills, both written and spoken

Benefits

• Fair base salary commensurate with the demands of the job
• Flexible full-time or part-time models – ideal for students or as a second job
• Predictable shifts thanks to fair duty roster and onboarding
• JobTicket Offer
• EGYM Wellpass
• Direct line to management and a highly motivated, collegial team
• A meaningful job in a consistently growing healthcare environment

Are you in?

Then we look forward to receiving your application – feel free to tell us directly which shifts and which hourly model suit you best.

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