O2 Activation Customer Service Representative - Homeoffice (Europe)

About us:
Zimmer verändern wir unsere Branche und die Art des Arbeitens. Wir ermöglichen unseren Customer Service Teammitgliedern (Ambassadors) flexibel und selbstbestimmt das Leben zu leben, wie sie es möchten. "Folge deinem Job" gehört der Vergangenheit an; heute geht es darum, "Lass deinen Job dich begleiten." Unsere Teammitglieder bestimmen, wann, wie lange und von wo aus sie arbeiten - weltweit! Das führt zu einer erhöhten Motivation und Hingabe, was wiederum die Grundlage für eine gesteigerte Leistung und Servicequalität bildet. Für unsere geschätzten Kunden, namhaften Unternehmen und aufregenden Marken gestalten wir beispiellose, personalisierte Kundenerlebnisse, die Begeisterung hervorrufen. Jede Interaktion wird zu einem "Happyning"!

Your role in the O2 Activation Team
As part of the Activation Worktype, you are responsible for everything customers need to activate their contract. You will guide them through the first steps and ensure that everything is activated smoothly.

What the job includes:

• Be the first point of contact for new customers (via chat, email or phone).
• Support with SIM activations, contract releases and starting new tariffs.
• Help with porting requests, number transfers and technical activation questions.
• Ensure data changes, service requests and contract starts are processed securely in our systems.
• Explain the next steps clearly if an activation is not possible immediately.
• Use your sales affinity to place suitable add-ons - on an inbound basis.

Requirements

What you bring:

• Prior experience as a customer advisor or in customer service, along with demonstrable sales experience, is urgently required.
• Strong, ideally mother-tongue German language skills in writing and speaking.
• Fast comprehension and preference for independent work.
• Versatile PC knowledge and reliability in data management.
• Pleasure in communication, dealing with customers and working in a 100% remote environment with a lively digital community.
• A stable internet connection and a quiet home office environment are prerequisites.

Benefits

What we offer:

• Work where others take vacation. Your office is wherever you live and work: Use our technologically advanced "work from anywhere" solution if you have a dedicated workspace and a fast internet connection.
• We will provide you with the necessary equipment for your daily work to ensure the best possible service for our customers at your workstation.
• You will receive a multi-week, paid training and guided onboarding before you start working.
• Uncertain times require secure solutions: At our company, you will receive an unlimited employment contract.
• From the application interview to phone interviews and onboarding - everything happens virtually with us.
• Support, fun, and more - through our unique community approach!

If you feel addressed and bring the required qualifications and experiences, as well as interest in a remote position with an international focus, we look forward to your application. We are excited to get to know you and welcome talented team members from all over the world into our company! Come join us and let's achieve great things together.