Customer Manager (m/f/d) – Focus on Complaint Management

About Wiese Dental Beratungs GmbH

Wiese Dental Beratungs GmbH supports healthcare companies in their growth with a clear focus on personnel acquisition and employee retention. Our team works in Munich-Bogenhausen in the Bavaria Towers, occupying 800 square meters, and strives for measurable results for companies in the healthcare sector.

Customer Management | Complaint Management | Performance-Oriented Compensation

Are you good at dealing with people, can you remain calm even during difficult conversations, and do you want your efforts to pay off financially? Then Visidental is the right place for you!

We are looking for a communicative, assertive, and structured personality who enjoys taking responsibility and finds pleasure in professionally managing even demanding customer relationships.

Here, you won't find a typical customer service job where you handle the same inquiries all day. You will receive your own area of responsibility, manage customers independently, and have the opportunity to actively influence your results and thus your financial development.

Your Responsibilities

• Independent Customer Support: You will take responsibility for a defined customer segment and act as the point of contact for customer concerns, inquiries, and complaints.

• Professional Complaint Management: You will handle demanding customer issues, find suitable solutions, and conduct even difficult conversations with confidence and a goal-oriented approach.

• Written Communication: Your primary focus will be on communication via email. Depending on the situation, you will also conduct phone calls or video conferences.

• Structured Case Processing: You will analyze situations, prioritize concerns, document agreements, and ensure that open cases are consistently processed.

• Economic Customer Management: Alongside customer satisfaction, you will also keep the economic framework in mind and make decisions with good judgment.

• Goal-Oriented Work: You will work independently towards jointly agreed-upon goals and can secure attractive additional compensation through your performance.

What You Bring

We are not looking for a specific CV, but for the right personality.

• Strong Communication Skills: You can express yourself excellently in writing and find the right words even in difficult situations.

• Assertiveness: You can communicate friendly but firmly, set boundaries, and confidently represent your point of view.

• Resilience: Complaints, criticism, or rejection do not throw you off track. You don't take things personally and remain level-headed.

• Structure and Organization: You can handle multiple processes in parallel, maintain an overview, and work reliably.

• Quick Comprehension: You quickly understand complex issues, recognize connections, and independently find practical solutions.

• Economic Thinking: You have a sense for sensible decisions and enjoy working results-orientedly.

• Initiative: You don't wait for someone to dictate every step; you take responsibility and bring things to completion independently.

Experience in customer service, complaint management, sales, account management, or commercial administration is an advantage. Motivated career changers with the right personality are also explicitly welcome.

What We Offer You

Your performance should pay off.

• Attractive Compensation Model: You will receive a combination of a fixed salary and performance-based additional earning potential.

• Above-Average Income Potential: With appropriate goal achievement and above-average performance, attractive additional income is possible. Your development is not solely tied to traditional salary increases.

• Transparent Goal Agreements: Your performance will be evaluated based on jointly defined goals. Good results will be financially rewarded.

• Responsibility: You will receive your own area of responsibility and can shape your work independently.

• Development Opportunities: If you want to take on responsibility and develop further, there are corresponding prospects open to you with us.

• Wiese Dental Benefits: In addition, you will benefit from our other employee offers and employer benefits.

Who We Are Especially Looking For

We are looking for someone who doesn't get nervous with every critical email but thinks: "I can solve this."

Someone who can remain friendly without putting up with everything. Someone who enjoys communicating but also knows when a clear statement is necessary. And someone who not only wants to complete their tasks but truly wants to make a difference and also wants to develop financially through good performance.

Do you recognize yourself in this description? Then we look forward to meeting you!

Apply now to Wiese Dental as a Customer Manager (m/f/d).

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