Customer Communications Lead (Intern)

Your Mission: Customer Communication in the 21st Century

You're not just building premium bikes at KarlvonDrais (Frankfurt), but also the future of our customer binding. Our Superchat is running, but it's missing a pilot in the cockpit.

You are that pilot. Not someone who manages tickets. But someone who works every day to make it smarter.

What You'll Really Do:

You're the Central Hub: All customer inquiries run through you – phone, chat, email. No filter, direct contact.

You Optimize Daily: Voice Agents set up. API integrations test. KI prompts refine. A/B tests let run. That's not a to-do list – that's your job.

You Think Like an Engineer: You know APIs, understand prompt engineering, play with tools (n8n, Make, Zapier, Claude API – whatever works).

You Dive In: No fear of difficult customers. You solve problems. Phone-wise. Written. Personally. With a system behind it.

You Report Upwards: Learnings, Automation Potential, Bottlenecks. Weekly updates that show: This thing is getting better.

Who You Are:

• Intern (20-26 hours/week, flexible)
• Tech-affine and experiment-friendly – you play with KI tools without someone having to teach you
• Strong Communicator – written and spoken, no small talk, straight to the solution
• Self-motivated – you don't need micromanagement, you see problems and make them better
• Curious about Automation – Voice Agents, APIs, KI workflows are not magic for you
• Hands-on – you want to build real systems, not just write tickets

PLUS POINTS:

• Fundamental understanding of the bicycle industry / e-bikes / premium retail

• Experience with CRM, chatbots, or customer service tools

• You've already built or tried a mini-automation yourself

• Interest in entrepreneurship and growth

• A FIRST WEEK:

  1. Learn Superchat, lead 100 customer chats per day

  2. Identify bottlenecks (where are we losing time?)

  3. Test your first KI workflow idea (e.g., auto-responses, ticket categorization)

  4. Give feedback, iterate

  5. APPLICATION:
     Send us:

     • A short cover letter (why you were born for this job)
     • CV (short & concise)
     • A mini-portfolio: Have you already done something with KI/APIs/Automation? Link, code snippet, screenshot – whatever