Customer Service Representative / Service Advisor (m/f/d) 50 – 80%

On behalf of our client Happy-Netz Holding AG, we are looking for a Customer Service Representative / Service Advisor (m/f/d) 50 – 80%

happy-netz is one of the largest garage networks for the Audi, VW, Skoda, and Garage Plus brands in German-speaking Switzerland, with currently nine locations. The network, anchored on the right side of Lake Zurich, has been privately owned since 1986 and is well-established in the region. The organizational structure offers the advantages and opportunities of a large group, combined with the autonomy, flexibility, and individuality of a smaller company at each location.

The Aufdorf Garage Männedorf is the competence center for VW passenger cars on the right side of Lake Zurich. We are an innovative company with modern infrastructure. To strengthen our team in Männedorf, we are looking for a motivated and team-oriented Customer Service Representative / Service Advisor (m/f/d) 50 – 80%, starting from 01.01.2027 or by arrangement.

Your Area of Responsibility

• Professional support for our customers throughout the entire service process. From appointment scheduling to vehicle handover
• Recording and processing workshop orders up to billing
• Ensuring a smooth workflow and optimal utilization of mechanics
• Identifying customer needs and advising on suitable additional services and service offers
• Creating cost estimates for customers and orders for the workshop
• Ensuring high customer satisfaction
• Coordinating replacement vehicles
• Compiling invoices, including competent explanation to customers

Your Backpack (Qualifications)

For this exciting and varied role, you bring a completed apprenticeship as a Customer Service Representative or experience in customer service in the automotive industry.
If you can also demonstrate the following, you are our candidate:

• Team player and resilient
• Reliable and quality-oriented work approach
• Friendly demeanor and customer-oriented attitude
• Driver's license category B
• Proficient in IT systems
• Technical understanding
• Flexibility to cover holiday absences at 100 percent capacity

What You Can Expect From Us

• We support you with your individual (personal and professional) further training so that you can perform this function to the best of your ability.
• Family-like work environment
• Varied and challenging work
• Contemporary remuneration and social benefits
• 5 weeks of vacation
• Flat hierarchies

Fancy a Chat?

Do you have questions about this exciting role? Then contact us by email: ----- or by phone at 076 529 87 97. Otherwise, we look forward to receiving your application documents (incl. photo), which you can send directly to the email address above.

Please also send us your certificates and diplomas along with your CV. Thank you in advance!

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