Customer Support in Financial Accounting - FinTech - Scale-Up - 100% from Home

We at pathway solutions have a clear goal: to revolutionize accounting together with you!

Whether Shopify startups or SaaS companies – our software automates accounting processes, so entrepreneurs can focus on what's essential.
We set ambitious goals, believe in growth and have immense fun as a team!

Tasks

• You help e-commerce entrepreneurs daily via phone, email, and Zoom with accounting problems.
• Ensuring high customer satisfaction through clear and friendly communication.
• Identifying recurring problems and improving our solutions.
• Closely working with the Onboarding Automation Team to ensure customer satisfaction.

Qualification

• High self-motivation and result-oriented (SMART Goals).
  
• Experience in using DATEV (mandatory requirement).
  
• Interest in digitalizing the accounting industry.
  
• Self-directed, structured, and process-oriented work style.
  
• Open to feedback, digital work, and remote-first approach.
  
• Fluent in German and English.

Benefits

• Flexibility: Remote First and family-friendly working hours – you decide when you work.
• Development: Coaching budget, mentoring, and a diverse team.
• Vacation: 30 days to recharge.
• Salary: An attractive compensation package awaits you.
• Learning Curve: Take responsibility and grow with us.

Sounds exciting? Then apply now and become part of our mission to change accounting forever!

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