Customer Representative in Event Business (Person)

Your Role

As a Customer Representative, you are the heart of our customer relationships: Your goal is to build long-term, successful relationships that provide customers with the greatest possible benefit from our product and services. Your mission as a Customer Representative is to implement seminar planning from inquiry to settlement for our existing customers.

• You are the interface between customers and service providers and set up the event business of our customers
• You keep track of hotel contingents
• You take care of material delivery for events and research locations and service providers
• You manage and organize participants in events using the participant management tool
• You review invoices and conduct accounting controls
• You create reports and take care of analyses and evaluation measures to ensure customer satisfaction

What we like

• You are a team player with start-up drive and the willingness to move something
• Your work style is characterized by independence and you see changes as progress
• You keep your cool even when it gets stressful and remain structured in your work
• You have a good understanding of numbers and enjoy routine tasks
• You possess highest empathy and can quickly put yourself into people's shoes
• You know the MS Office programs inside out
• You have very good German and good English skills in your repertoire
• You are software-savvy and can quickly and securely adapt to various software used by our customers
• Ideal would be an education in event management, tourism or similar fields

What you like

• You are part of a motivated and highly qualified team with flat hierarchies and – surprise – regular team events, such as after-work drinks on the rooftop, culture nights, game evenings or our team events at the end of the month, where we push ourselves to complete last-minute tasks and celebrate our successes
• You are a thrifty squirrel and use discounts on various brands and travels through PepXpress and Corporate Benefits
• Naturally, there is also the obligatory fruit basket, a snack bar, cold and warm drinks
• Flexible working hours. This looks different in every team. Generally, core working hours are from 10 - 17 o'clock
• Your team meets 4 times a week at the office
• You have a desire to work with a view of the Elbe and some of the most famous and beautiful landmarks in Hamburg?
• You decide which benefits fit you: with €20 benefits or a €20 contribution to the DEU-Ticket
• We promote your individual further development with a learning budget of €300 per year
• On top, we pack in monthly up to €100 for your old-age provision and wealth goals (bAV and VWL)

Your Contact Person

Hellen, our Talent Acquisition Manager

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