Customer Service Representative Complaint Management (Remote, Phone)

About Simplyright

Simplyright helps people who have trouble with subscriptions, cancellations, or debt collection letters. Many customers use our service and our subscription Simplyright+ for this. If something goes wrong, a person should immediately take care of it personally. That's exactly why we're looking for you.

Your Tasks

• You exclusively deal with dissatisfied customers. This is your only task.

• You quickly call back customers with a complaint, listen, and understand what really happened.

• You calm tense conversations and find a fair solution together with the customer.

• You clarify open questions internally with our team, for example regarding subscriptions, cancellations, refunds, or debt collection letters, and reliably get back to the customer.

• You document each case cleanly in our ticketing system (Zendesk) and also respond by email.

• Your goal: An angry customer becomes a satisfied customer.

What You Bring

• A lot of empathy and patience. You stay calm even when things get loud on the phone.

• Good German for phone conversations. An accent is absolutely no problem, you don't need perfect German.

• You are reliable, proactive, and keep your promises.

• Ideally, experience in customer service, complaint management, or call centers. Career changers with the right intuition are also welcome.

• You can work during German business hours (Mon–Fri).

• A quiet workplace, stable internet, PC or laptop, and a headset.

Important – Work equipment: A Windows laptop or Windows PC as well as a headset are not provided by the employer. You bring both yourself and use them for your work.

What We Offer

• 100% Remote: You work from anywhere in the world.

• Full-time or part-time, starting immediately.

• Thorough training in our products and processes.

• Short lines of communication to the team and directly to management.

• A meaningful task: You help people who are currently stressed.

Find Jobs in Germany on Arbeitnow