Customer Service Manager Conference Management (Human)

What's it about?

Organization is in your blood? Then make sure that seminars and conferences become real success stories with us.

Do you keep an overview even when many threads are running at the same time? Do you enjoy working with people, thinking solution-oriented, and love to accompany projects from start to finish? Then you are exactly right with us.

As a Customer Service Manager in the conference business, you are the central point of contact for our existing customers and ensure that their seminars and events are planned and implemented smoothly. You work closely with hotels, locations, and service providers and turn every request into a successful event.

Your role

From the initial inquiry to successful billing, you will accompany our customers through the entire planning process and ensure that every detail is correct.

You will take on, among other things:

• You coordinate seminars and conferences for our existing customers and are their first point of contact.
• You manage the collaboration between customers, hotels, and other service providers.
• You manage hotel contingents and keep an eye on deadlines and bookings at all times.
• You research suitable locations within our portfolio and assist in selecting suitable partners.
• You organize the dispatch of event documents and coordinate all organizational details.
• You manage participant registration and ensure a smooth process.
• You check invoices, control settlements, and ensure a clear cost overview.
• You evaluate events, create reports, and continuously develop our service quality together with the team.

What we like

You don't have to be able to do everything, but you are eager to take responsibility and grow with us.

Ideally, you bring:

• Organizational talent and enjoy coordinating multiple projects simultaneously.
• A structured and independent way of working, even when things get hectic.
• Enjoy dealing with customers and a strong service orientation.
• Empathy, strong communication skills, and real teamwork.
• You love bringing order to complex processes and never lose sight of the big picture.
• Proficient use of MS Office and a quick grasp of new software.
• A vocational training or initial professional experience in event management, tourism, hospitality, or a comparable field is a plus.

What you will like

• Team spirit that's fun: Look forward to a motivated, highly qualified team with flat hierarchies and real cohesion. And because successes want to be celebrated, there are - surprise - regular team events: after-work drinks on the rooftop terrace, culture nights, game nights, or our legendary month-end closings, where we close the last deals together and toast our successes.
• Be a bargain hunter and benefit from exclusive discounts on top brands and travel through PepXpress and Corporate Benefits.
• Well catered for: Of course, the obligatory fruit basket, a muesli bar, and cold and hot drinks are also available to you at any time.
• Individual hardware choice: You decide whether you work with a Mac or a Windows device.
• Working hours: Every team ticks a little differently – but generally: Our core working hours are from 10 a.m. to 5 p.m. and we meet 3 times a week in the office. You shape the rest according to your rhythm.
• Office with a wow factor: Working with a view of the Elbe and some of Hamburg's most beautiful sights – that's what you get here every day.
• Pick your Perk: You decide which benefits suit you: with a 20€ benefits voucher, a 20€ subsidy for the DEU-ticket, or a 20€ subsidy for Urban Sports.
• Growth: We support your individual further development with a learning budget of €300 per year.
• Secured for later: Additionally, there is up to €100 per month for your retirement provision and financial goals (bAV & VWL).

Your contact person

Hellen, our Talent Acquisition Manager

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