Customer Support Software Support - Alpha Online (m/f/d)

You don't want a job where you just read scripts and pass on tickets. You want to understand why a process is stuck – and really solve it. As a supporter at Alpha Online, you are the first point of contact for car dealerships that manage their daily business with the AlphaController: from used car valuation to sales.

Location: Hamburg – flexible home office possible.

About Us

Alpha Online develops the process management software for professional used car trading in Germany. Our core product, AlphaController, manages all work processes in the car dealership – from vehicle valuation to sales. Our customers include Mercedes-Benz, BMW, Volkswagen, Porsche, and Audi. Since 2024, we have been part of CarOnSale, the AI-powered operating system for B2B used car trading in Europe.

One Platform. One Profit Engine.

Your Tasks

• You are the first point of contact for our customers by phone and email – 1st Level with the perspective of 2nd Level – and maintain an administrative overview of all ongoing cases.
• You configure the AlphaController precisely to the requirements of each customer – from feature activation to authorization structure.
• You analyze dependencies and sources of error in the software before they become a problem for the customer.
• You test every release manually thoroughly and create tickets so that only error-free software reaches the customer.
• In case of errors at the interface to our partners, you get to the bottom of the cause, communicate directly with interface partners and internal development, and contribute to the resolution.

What You Bring

• At least three years of experience in direct customer contact or support.
• Technical understanding of complex software processes and interfaces.
• Analytical, structured way of working – you recognize dependencies before they become a problem.
• Enjoy direct customer contact and finding the right solution for every customer.
• German at C2 level, English at least B2 in speaking and writing.

Advantageous

• Experience in the automotive sector.
• IT/Software training, e.g., as an IT specialist.

What Awaits You Here

• Permanent employment in Hamburg's prime location.
• Flexible home office.
• An environment where AI and digitalization play a real role – not just lip service.
• Experienced team with short decision-making paths.
• Attractive remuneration with employee benefits.

Apply now – your CV is enough.

More information can be found on the website: Alpha Online GmbH.

Find Jobs in Germany on Arbeitnow