Customer Advisor (m/w/d) for Deposit Machines and Cash Management

Prosegur is Germany's market leader in cash and valuables transport and offers comprehensive services in the field of security logistics. The service portfolio includes, in addition to cash transport and processing, cash management solutions, ATM services, automated cash solutions, and value and courier logistics. As one of the leading global security service providers, Prosegur employs over 160,000 staff in Europe, Latin America, Australia, Asia, and South Africa. From there, the company's success story began, with the first cash transport company founded in 1976. Since then, Prosegur has been continuously growing and expanding its services. Today, the company is a global player with a strong presence in the security logistics market. As a customer advisor, you will be responsible for the following tasks: • Providing excellent customer service to our customers and partners; • Identifying and resolving customer complaints and issues; • Building and maintaining strong relationships with customers and partners; • Developing and implementing effective customer service strategies; • Collaborating with internal stakeholders to ensure seamless customer service; • Staying up-to-date with industry trends and developments to continuously improve customer service. In addition to these responsibilities, you will also be responsible for the following tasks: • Processing and managing customer orders and requests; • Maintaining accurate and up-to-date records of customer interactions; • Participating in training and development programs to improve customer service skills; • Working in a team environment to achieve common goals and objectives. As a customer advisor, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to think creatively and develop innovative solutions to customer problems. You will also have the opportunity to work with a diverse range of customers and partners, and to develop strong relationships with them. If you are a motivated and customer-focused individual who is looking for a new challenge, then this could be the perfect opportunity for you. We are looking for a customer advisor who has the following qualifications and skills: • Bachelor's degree in a relevant field (e.g. business, marketing, communications); • 2-3 years of experience in a customer-facing role; • Excellent communication and interpersonal skills; • Ability to work in a fast-paced environment and prioritize tasks effectively; • Strong problem-solving and analytical skills; • Ability to work independently and as part of a team; • Fluency in German and English. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are interested in this exciting opportunity, please submit your application, including your CV and a cover letter, to the following address: [insert address].