Customer Advisor / Customer Service (m/w/d)

Together we can achieve more! For our customer in Munich, we are looking for a Customer Advisor / Customer Service (m/w/d). Your tasks: The task in the customer service is to accept, answer and solve all customer inquiries as well as order processing via telephone, email, letter in the back office department and customer dialogue as well as personal customer contact at the customer centers. Telephone and written answers to inquiries about subscription Answering questions/complaints and new sales channels (including Handyticket/Handyparken) Customer advisory (including consultation and sales) for all offers and products, particularly for new products Developing and presenting solution options for customers in dealing with existing and new sales channels Ensuring customer satisfaction Compliance with quality, result, and service standards as well as the first-loss rate Maintenance of the customer database Your profile: Commercial or comparable training First professional experience in customer advisory or a comparable position Interest in the field of mobility (public transportation) is an advantage Secure handling of MS-Office and knowledge of SAP (very desired) Fluent German and good English skills Exceptional customer orientation, pronounced communication strength and solution-orientedness Our services for you: unlimited employment contract above-average remuneration up to 30 days of vacation Vacation and Christmas allowance according to BAP effective entry at top companies and market leaders in Munich career coaching and optimization by an experienced advisor talented counseling Do you feel addressed? Then we look forward to your application per email to [email protected] We would also be happy to answer any questions you may have by phone at 089 / 30 90 40 50 Further information about us can be found on www.personalhansa.de