Customer Liaison in Meeting Business (Person)

Your Role

As a Customer Liaison, you are the heart of our customer relationships: Your goal is to build long-term, successful relationships that provide the greatest possible benefit from our product and services. Your mission as a Customer Liaison is to implement seminar planning from inquiry to settlement for our existing customers.

• You are the interface between customers and service providers and set up our meeting business for our customers
• You keep track of hotel contingents
• You take care of material dispatch for events and research locations and service providers
• You manage and organize event participants using the participant management tool
• You review invoices and conduct accounting controls
• You create reports and take care of analyses and evaluation measures to ensure customer satisfaction

What we like

• You are a team player with start-up drive and the willingness to move something
• Your work style is characterized by independence, and you see changes as progress
• You keep your cool even when things get stressful and remain structured in your work
• You have a good understanding of numbers and enjoy routine tasks
• You possess highest empathy and can quickly put yourself into people's shoes
• You know the MS Office programs inside out
• You have very good German and good English skills in your repertoire
• You are software-savvy and can quickly and securely familiarize yourself with various software used by our customers
• If possible, you have a training or degree in event management, tourism, or similar fields

What you like

• You are part of a motivated and highly qualified team with flat hierarchies and – surprise – regular team events, such as after-work drinks on the rooftop, culture nights, game evenings, or our team events at the end of the month, where we push ourselves to complete last-minute tasks and celebrate our successes
• You are a thrifty fox and use discounts on various brands and travels through PepXpress and Corporate Benefits
• Naturally, there is also the obligatory fruit basket, a snack bar, cold and warm beverages
• Flexible working hours. This looks different in every team. Generally, core working hours are from 10:00 to 17:00
• You have a desire to work with a view of the Elbe and some of Hamburg's most famous and beautiful landmarks?
• You decide which benefits fit you: with €20 benefits, €20 subsidy for DEU-Ticket or €20 subsidy for Urban Sports
• We promote your individual further development with a learning budget of €300 per year
• On top of that, we pack in monthly up to €100 for your old-age provision and wealth goals (bAV and VWL)

Your Contact Person

Hellen, our Talent Acquisition Manager

Find more English-speaking jobs in Germany on Arbeitnow