Customer Service Representative

Our goal is a solar system on every roof, a battery in every house, and an electric car in every garage. Enpal makes this possible with an integrated overall solution for decentralized energy – from solar systems and battery storage to wallboxes, smart meters, and heat pumps. The heart of our offering is our AI-powered platform Enpal.One+, which intelligently networks thousands of systems and efficiently optimizes electricity procurement and feed-in on the energy market.

Are you ready for solutions that are more than just a promise and bring real quality of life to thousands of households every day? What you shape at Enpal delivers clean electricity tomorrow and sustainably changes how we use energy.

Customer Service Representative (m/f/d) | Berlin

You will accompany our customers from contract signing to the construction phase as their central point of contact. In doing so, you will ensure a transparent and reliable customer journey and significantly influence customer satisfaction.

Your Responsibilities

• You are the central point of contact for our customers from contract signing to the construction phase.

• You coordinate appointments, clarify queries, and collect necessary documents.

• You support our customers with funding issues and provide them with orientation at all times.

• You transform many individual steps into a smooth customer experience with consistently high satisfaction.

• You actively help build a new key department and shape its processes.

Your Profile

• You work in a structured, detail-oriented, and self-reliant manner.

• You are a strong communicator with a pronounced customer-first approach.

• You are open to new things and eager to help shape a department from the ground up.

• Experience in customer service, project coordination, or key account management is an advantage.

• Knowledge in photovoltaics, heat pumps, electrical engineering, or wholesale is a plus, but not a requirement.

What We Offer You

• Attractive development prospects. With corresponding performance, compensation above market level is possible. A high variable component is tied to the progress of your customers and is therefore largely in your hands.

• The chance to actively help shape Germany's first green unicorn and drive the solar energy transition forward.

• Leadership at eye level and a team structure that makes working enjoyable.

• A modern office in Berlin-Friedrichshain.

• A diverse team with over 65 nationalities, legendary team events, and a strong feedback culture.

Are you interested, even if you don't meet all the requirements? Apply anyway! We look forward to discovering your potential. ☀️

At Enpal, we are proud of the diversity of our team. Neither during hiring nor during employment are decisions made based on skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age. Enpal stands for a safe workplace and acts against discrimination and harassment of any kind.

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