Customer Support / 1st & 2nd Level IT Support Munich (m/w/d)

We are excited about modern technologies like AI and Cloud, and the digitalization of the future drives us forward. After over ten years of research and development work, Evy Solutions GmbH was founded in June 2017. Since then, we have been growing steadily. By combining our own artificial intelligence with natural language processing, we offer a product for intelligent document analysis and processing for the complete automation of business processes, and can thus sustainably support our customers.

Tasks

• Taking over comprehensive customer support, software training, and process consulting as a direct point of contact for our customers
• Accompanying and conducting onboarding for new customers, as well as preparing and conducting workshops
• Setting up software according to customer wishes
• Serving as an interface between customers and product/software development

Qualification

• Cross-industry entrant with work experience in IT support, a completed commercial training or a completed degree with a focus on computer science or comparable qualification
• Experience with the practical administration of IT applications
• Very good German and good English skills in writing and speaking

Benefits

• Mobility: We rely on sustainable transportation methods and offer you a free, nationwide job ticket or a bike of your choice.
• Flexibility: To make your daily life as flexible as possible, you have the option to work mobile.
• Sharing is caring: Our modern and high-performance IT equipment can also be used privately.
• Corporate Benefits: You will receive access to exclusive discount codes and special conditions in various areas and can save money on many everyday expenses and special purchases.
• Continuing Education: Through our diverse training offer, you have the opportunity to actively develop yourself and develop your individual career path with us.
• Feedback Culture: Our onboarding process is characterized by regular feedback conversations, in order to integrate you quickly and best into our team and show you development opportunities. After successful onboarding, we also hold regular 360-degree feedback conversations, ensuring that you receive feedback from various perspectives.
• Pet Support: Animals, as you know, make people happy. Therefore, you can bring your dog to support you in the offices.
• In addition to work, pleasure also counts: We maintain regular exchange within the offices and across locations. You can look forward to annual company events.

What's next?

• Step 1: We will review your documents and get back to you as soon as possible with feedback.
• Step 2: To get to know you better, we usually conduct an initial virtual conversation over Microsoft Teams.
• Step 3: If the mutual interest remains, we invite you to a second, personal meeting at our office. After that, there should be no more open questions from both sides 😊

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