Customer Advisor/Consultant in Municipal Customer Service, On-Site Training, then 100% Home-Office in Hamburg (m/w/d)

Join the hey contact heroes

You have experience in customer service, know SAP IS-U and want to work flexibly from home after an intensive on-site training period? Then this job is perfect for you.

We are looking for enthusiastic customer advisors who will competently, friendly, and solution-oriented support citizens of a municipal client from the Hamburg metropolitan area.

The first 4 weeks of your training will take place on site in Hamburg. After that, you will work 100% from home. We will cover your travel and transportation costs during the training period.

Tasks

Your Mission:

• You will support customers of a municipal client by phone and in writing.
• You will answer questions about issues related to customer service.
• You will carefully record, process, and document customer inquiries in the designated systems.
• You will work with office applications, CRM systems, and SAP IS-U.
• You will find solution-oriented answers and ensure a positive customer experience.
• You will forward complex issues to the relevant departments as needed.

Qualification

Your Profile:

• You have completed a commercial training or have several years of experience in customer service.
• You have basic product and industry knowledge, ideally in the municipal sector or energy industry.
• You are familiar with office applications, CRM systems, SAP, and SAP IS-U.
• You have worked at least 6 months in a customer center with SAP IS-U in the last 3 years.
• You work carefully, reliably, and service-oriented.
• You have high customer orientation and remain friendly and professional even in challenging conversations.
• You bring well-developed social and communicative skills.
• You have a quiet, suitable workspace at home.

Benefits

Our Offer:

• 100% Home-Office after successful training
• 4 weeks of intensive on-site training in Hamburg
• Coverage of your travel and transportation costs during the training period
• A secure project environment with a municipal client from the Hamburg metropolitan area
• A structured onboarding process and clear procedures
• Modern technical equipment for your work at home
• A collegial team that supports you
• Good development opportunities with the hey contact heroes

Workplace

The training will take place on site in Hamburg for the first 4 weeks. After that, you will work entirely from home.

About Us

We are the hey contact heroes – a modern customer service provider with headquarters in Hamburg. We support companies and public clients with professional customer service, digital processes, and strong teams working from home.

At our company, quality of service, team spirit, and open communication count. We are looking for people who want to take responsibility and provide customers with a good service experience every day.

Apply Now

You have experience in customer service and know SAP IS-U? Then we look forward to your application as a Customer Advisor/Consultant in Municipal Customer Service.

Join the hey contact heroes and support an important customer service project in the Hamburg metropolitan area.