Customer Advisor: Energy - Remote 100% Home-Office

Do you already know the hey contact heroes?

No, not yet? Then it's time!

Join the number one provider of 'work at home' services on the market and become a hero! We have written our mission statement to both our heroes and our clients every day. You are looking for a secure job that you can work from home?

If communication and empathy are among your strengths, and you enjoy advising customers of a water supplier in the Hamburg metropolitan area, then you should do one thing: apply with us!

We are a young, dynamic, and rapidly growing company in the customer service sector. What sets us apart: Hey Contact Heroes stands for 100% agile work. This means that there is no fixed workplace at our company. All employees work exclusively from home.

Our mission is to help our clients rise to market leadership in their segment. What benefits this brings us: a lot of engagement, passion, flexible resources, long-standing expertise, and our international team structure.

Now you're just missing one thing: you in our team!

Your Mission:

• You advise customers of a municipal client by phone and in writing.
• You answer questions about issues related to customer service.
• You record, process, and document customer inquiries carefully in the designated systems.
• You find solution-oriented answers and ensure a positive customer experience.
• You lead more complex matters to the relevant departments as needed.

Your Profile:

• You have completed a commercial training or have several years of experience in customer service.
• You have initial product and industry knowledge, ideally in the municipal sector or energy industry.
• You work carefully, reliably, and service-oriented.
• You have high customer orientation and remain friendly and professional even in challenging conversations.
• You bring well-developed social and communicative skills with you.
• You have a quiet, suitable workspace at home.

Our Offer:

• Your workplace? You work from home!
• We provide you with the technical equipment for your work assignment.
• A monthly additional home office allowance.
• A rising remuneration, depending on Hero status.
• A comprehensive digital onboarding into projects.
• A varied and diverse working day and an attractive vacation package.
• Much opportunity for further development and expansion of your skills and knowledge.

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