Customer Advisor as Freelancer (m/w/d) in Mobile Inbound - Global Deployment - German - 100% Remote

100 % Remote - worldwide (except Germany)

The hey contact heroes are starting a new, larger project for a well-known mobile phone brand in the prepaid customer service area. This is an inbound service.

We are looking for reliable, motivated freelancers worldwide, with residence outside of Germany, who will support us long-term in inbound customer service.

If you live and work outside of Germany and want to freelance remotely, you're exactly right here.

Tasks

What awaits you:

• Processing of inbound calls around prepaid products, tariffs, SIM cards, top-ups, and technical basic inquiries
• Professional project environment with fixed contact partners
• Flexible working hours within the scope of the project, you decide when you work
• Payout per hour or per productive minute (depending on the project model)
• 100 % Remote - Work from your location worldwide (except Germany)

Qualification

1. Legal & formal requirements:

• Self-employment/freelancer status in your country of residence
• Residence outside of Germany
• Able to submit proper invoices according to the legal regulations of your own country to international clients (us)
• Fulfillment of tax obligations in your own country

2. Professional & personal requirements:

• German language skills at C1/C2 level
• Experience in telephone customer service is advantageous
• Self-organized work style & organization
• Long-term interest in project participation

3. Technical requirements:

• Stable internet connection (at least 50 Mbit/s)
• Headset, two monitors, webcam, and a powerful PC
• A quiet, undisturbed workspace in your home office (no insight/access for third parties)
• Safe handling of web-based tools

Benefits

Your benefits:

• Larger project with stable utilization over a long period
• Attractive and fair conditions, depending on the project model
• Personal support from an experienced team
• High flexibility - you plan your assignments independently

Becoming a Hero?

Then apply now - we look forward to getting to know you!

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