Customer Advisor/Beneficiary (m/w/d) 100% Homeoffice/Remote

The Faude & Hoster GmbH (The Wut Coaches) supports people in overcoming problems with anger and aggression - in a modern online coaching format. Our team consists of experts from the fields of pedagogy, psychology, medicine, coaching, and training. We work completely remotely.

To strengthen our team, we are looking for a customer advisor/beneficiary on a full-time basis (m/w/d). This is a homeoffice/remote position. The job is also suitable for people without specific qualifications - no particular education is required.

You accompany our clients throughout their entire customer journey (usually 6-7 months). You are not a coach, but rather the person who ensures that everything runs smoothly in the background.

We do not work with every client - we look beforehand to see if someone is really willing to change. Therefore, our clients are usually motivated, cooperative, and grateful for the support.

Onboarding new clients: As soon as a client has decided to go with us, the onboarding process takes place. Here, you guide the client into the program - explaining procedures, answering questions, and ensuring that everything is technically set up correctly.

Chat-Betreuung: You are available to our clients via WhatsApp and other channels - for organizational questions, technical issues, or when someone needs a quick response.

Technik-Support: You help our clients with technical questions - for example, setting up video calls or using our platforms. For more complex technical issues, a professional IT expert is available in the background.

Sprechstunden-Assistenz: You support our coaches during sessions and ensure that everything runs smoothly. That means you sit in the background, watch if someone has emotional/technical problems, stand in close exchange with the coach. Then, you discuss it briefly with the coach.

Mails und Verwaltung: Emails, appointments, invoices, and everything else that happens in daily business. If you like to organize, then this might suit you.

The job does not involve sales or persuasion - it's about supporting clients during their customer journey.

Qualifikation

• Ausgeprägte Empathie und Fingerspitzengefühl im Umgang mit Menschen — ob im Chat, am Telefon oder im Videocall.
• Die Fähigkeit, in unterschiedlichen Situationen den richtigen Ton zu treffen und geschickt zu reagieren.
• Grundlegendes technisches Verständnis (Zoom, WhatsApp, Online-Plattformen).
• Eigenständiges, strukturiertes Arbeiten im Homeoffice.
• Deutschkenntnisse auf C2-Niveau in Wort und Schrift.

Benefits

🏠 100 % Homeoffice. We have no office - the entire team works remotely.

⏰ Feste Arbeitszeiten. Monday to Friday, 9:00-17:30 hours (fixed). Overtime is the absolute exception (2025: a total of 2 overtime hours for 6 full-time employees). No weekend or evening work. Contractually regulated.'

💶 3.700 € brutto / Month. Unbe-risteter Vertrag, Festanstellung (6 months probation period).

💻 Equipment wird gestellt. Apple MacBook Pro and Samsung work phone.

🎉 Teamevents. We meet personally every 2 months in Mannheim and surrounding areas. Previous events included castle tours, snow hikes, football golf, chocolate ceremony, ceramics painting, shared meals, etc.

📚 Strukturierte Einarbeitung. All processes are documented - written and partly as video. You watch first with an experienced colleague, then practice with feedback and work independently afterwards. If you have questions, someone is always available - either by chat or phone. Most people feel secure in their tasks after a few weeks.

📈 Persönliche Entwicklung. Through close exchange with our coaches, you gain insights into working with clients. If you like, you learn something new that also brings personal benefits - for example, how to better handle conflicts or difficult conversations.

🧭 Sinnstiftende Arbeit. Our clients come to us with a specific problem - and most of them leave with a real change. Whether it's about saving a relationship, re-establishing harmony in the family, or keeping one's job. You can find video testimonials on our website. Here are a few quotes from clients: