Customer Service Advisor Service Center Automotive (m/f/d)

ONOX Staffing & Recruiting is seeking communicative personalities for a modern service center in the premium automotive environment as part of direct placement.

Are you not looking for a classic call center job, but a position with real development opportunities, modern topics like e-mobility & digital services, and direct contact with discerning customers? Then this role might be perfect for you.

Here you will work in a professional environment, support customers with innovative mobility solutions, and become part of a team that lives service quality at a premium level.

Responsibilities

• You are the first point of contact for customer inquiries regarding digital services, apps, e-mobility, and technical questions
• You support customers by phone, email, chat, or video conferencing
• You analyze requests, find suitable solutions, and coordinate complex issues with internal experts
• You handle topics from the aftersales and service area
• You professionally document all processes in the CRM system
• You contribute your own ideas for improving service processes
• You continuously expand your product and service knowledge through regular training
• You ensure long-term customer loyalty and a first-class customer experience with your communication

Qualifications

• Very good German skills and good English skills, both written and spoken
• Excellent communication skills and enjoyment of customer contact
• Interest in modern vehicles, digital solutions, and e-mobility
• Structured and self-reliant working method
• Empathetic demeanor combined with solution orientation and assertiveness
• Confident use of digital tools and systems
• Experience in customer service or the automotive environment is an advantage, but not a requirement

Benefits

• Entry into a modern and international automotive environment
• Intensive onboarding and regular product training
• Varied tasks with direct customer contact
• Modern workplaces and digital processes
• Development opportunities within a rapidly growing environment
• Collegial team with high service orientation
• Attractive compensation and long-term perspective

Ready for the next step?

Then apply now with your CV.
We will get back to you promptly.

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