Customer Advisor (m/w/d) Customer Retention (Inbound Sales)

Job description

Tasks Expert processing of all incoming customer inquiries by phone in the area of mobile communications with a focus on customer retention Active consulting on products, prices, and tariffs Independent handling of complaints and grievances Operation of all functions of customer-specific IT systems Profile Secure communication and expression skills in the German language Willingness to temporal flexibility both in shifts as well as on weekends Service orientation and Quality awareness...

Required skills

german language it systems service orientation customer retention quality awareness complaint handling mobile communications inbound sales product consulting temporal flexibility price tariff

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