Customer Advisor (m/f/d) Money Transfer & Currency Service in TZ

Welcome to Western Union Retail Services Deutschland GmbH!

As part of one of the world's leading companies in money transfer and financial services, we help people around the globe move money securely, quickly, and reliably. Our daily work combines international reach with local service – and for that, we need people like you.

Responsibilities

Your Future Responsibilities

In this responsible and versatile position, you will take on tasks that ensure smooth branch operations and a positive customer experience:

• Branch Opening and Closing
  You ensure that daily operations are professionally started and concluded.
• Processing Money Transfer Transactions
  You support our international customers in processing their transactions reliably and securely.
• Cashier Transactions (Deposits and Withdrawals)
  You are responsible for the correct and careful processing of cash transactions.
• Consultation and Service at the Counter
  You are the first point of contact for our customers and ensure friendly, competent service.
• Documentation and Cash Reconciliation
  You are responsible for the proper recording of all transactions and perform the daily cash reconciliation.
• Reporting to Regional and Branch Management
  You keep management up-to-date on relevant key figures and developments.
• Compliance with Policies and Regulatory Requirements
  After successful training, you ensure the implementation of all internal bank regulations as well as the highest security and integrity standards.

Your Working Hours

We offer you a flexible working time model that can be easily integrated with your daily life:

• Shift Work with monthly planning for maximum transparency and predictability
• Working Hours Monday to Saturday with a 5-day week
• Part-time: 20 - 30 hours per week depending on availability
• 25 days of vacation per year to support a healthy work-life balance

Qualifications

What You Bring With You

• Strong Service and Consulting Skills
  You enjoy working with people, address their concerns, and support them with your expertise.
• Very Good German Language Skills
  You can express yourself clearly, precisely, and professionally in both spoken and written German.
• Good Foreign Language Skills (English and another foreign language)
  You communicate confidently in English; additional languages such as Turkish, Spanish, French, Afrikaans, or others are advantageous.
• Experience with PC Programs
  You are proficient in MS Office and navigate digital applications and systems with ease.
• Friendly and Appreciative Demeanor
  You approach customers openly, politely, and empathetically, and adapt well to different situations.
• High Customer Orientation
  You always keep our customers' needs in mind and ensure a professional process.
• Resilience and Calmness in Stressful Moments
  You work in a structured and focused manner even during high customer traffic.
• Unblemished Police Clearance Certificate
  You act responsibly and meet the required security standards.

Benefits

What We Offer You

• Responsibility and Development Opportunities
  A responsible position with prospects awaits you. We offer you the chance to develop further professionally and personally – in an international company with short decision-making paths.

• Strong Team and Appreciative Work Atmosphere
  You will work in a collegial environment where cohesion, mutual support, and respectful interaction are a matter of course.

• Attractive Social Benefits
  You benefit from comprehensive additional benefits, including a fully funded company pension plan, meal vouchers, free drinks, a tax-free fringe benefit, and other advantages.

• Competitive Compensation Package
  We offer an attractive base salary supplemented by a bonus model – without any active sales.

• Motivating Employee Campaigns
  Regular challenges and internal campaigns not only strengthen team spirit but also bring additional motivation to your workday.

• Ideal for Career Changers
  Even without industry experience, we offer you the opportunity to successfully enter the financial services sector. Comprehensive onboarding is a matter of course.

• Professional On-site Introduction
  Your interview will take place directly in one of our branches – this way, you will get an authentic insight into your future work environment right away.

• Who We Are

• Western Union Retail Services Germany GmbH is part of the Western Union Group in the field of money transfer and financial services. In our German branches, we support people from all over the world daily in moving money securely, reliably, and quickly – whether through currency exchange, international transfers, or other cash-related services.

• Our team consists of dedicated employees from diverse backgrounds who collectively ensure that our customers receive competent advice at all times and their concerns are handled professionally. We place great importance on service quality, integrity, and respectful interaction. Our success is based not only on our international orientation and the development of our services but above all on the people who work for us. Your ideas, your commitment, and your sense of responsibility contribute significantly to strengthening and expanding our service.

• If you want to become part of our team, we look forward to receiving your comprehensive application – including your resume, relevant certificates, your earliest possible start date, and your salary expectations.

• Full-time employment is also possible depending on availability – we offer flexible working time models.

• For any questions, Ms. Isabel Günther is available.