Customer Advisor / Customer Service Representative (m/f/d) – Service with Personality

You love personal customer contact. With us, you combine it with international tasks and the opportunity to advance your career.

We are Akademis, a multi-award-winning educational consultancy. We help families find the right boarding school abroad for their child and support them through the next steps. For our new office in Berlin-Frohnau, we are looking for someone who enjoys talking on the phone, listens attentively, and takes pleasure in personally caring for people.

Our families entrust us with an important decision. They value a contact person who knows their wishes, explains things understandably, and follows up reliably. That is exactly what we love about our work: when a first conversation turns into a trusted collaboration and parents know they can rely on us.

Perhaps you have so far worked in hospitality, guest services, or customer service and would like to apply your experience in a new environment. With us, career changers are warmly welcome. More important than a perfect CV are your personality, your reliability, and your enjoyment of accompanying families and young people.

Do you want to contribute and advance your career? We will train you personally and support you in gradually managing your own families independently. In our small team, you can help shape processes and take on more responsibility. With your professional development and good performance, your salary should also grow.

Tasks

Advise families and support them from start to finish: You get to know parents and young people, advise interested parties about our offering, and look after your families during preparation and the boarding school stay until their return. You listen carefully, respond to individual wishes, and stay in contact on your own initiative – by phone and email.

Organize applications, school visits, and appointments: You coordinate application documents, school visits, and preparation for admission procedures. You maintain customer data carefully, keep deadlines in view, and independently follow up when documents or responses are missing. Your families know which steps come next.

Maintain relationships with international partner schools: You communicate in English with our partner schools, clarify questions, and align requirements and processes. In doing so, you build personal contacts and a relationship of trust.

Design and implement your own projects: You take on projects from planning through to completion, contribute ideas, and improve processes together with us. We define goals and responsibilities together.

Profile

You take responsibility: You keep your commitments, complete tasks independently after onboarding, and raise difficulties early.

You think ahead and get things done: You recognize where your contribution is needed, support your team, and want to actively help shape our small company. You bring in your own ideas and help implement them.

You approach new challenges openly: You engage actively with new topics, ask targeted questions, and continue developing your skills.

You combine care with speed: You work focused and efficiently, set priorities, and keep parallel matters in view. You check documents, data, and appointments conscientiously for accuracy and completeness. You document agreements in a traceable way and review your results before passing them on.

You advise with empathy: You enjoy phone conversations very much, listen attentively, and adapt to different people. You take the wishes and concerns of parents and young people seriously and communicate warmly, clearly, and professionally, even in demanding situations.

You work on solutions: You clearly identify problems, consider what you can contribute to solving them, and involve the support you need in a timely manner.

You remain respectful and direct: You address disagreements objectively with those involved and contribute to constructive collaboration, even in demanding situations.

You use feedback for development: You handle your own mistakes and objective feedback openly, implement justified suggestions, and give respectful feedback yourself.

In addition, you speak and write German very well and English well, and you handle digital work tools confidently. Experience in customer advisory, care, or organization is helpful. You will get to know our partner schools and the specifics of boarding school consulting during your onboarding.

We offer

Personal onboarding: We support your start. Step by step, you take on your own families, tasks, and projects.

A appreciative working atmosphere: Direct exchange, mutual support, and room for questions and ideas are part of our everyday work.

Clear expectations and regular feedback: We agree on concrete goals for care, organization, and projects, and support your development.

Room for creativity: You can implement your own ideas, help develop processes, and take on further responsibility as your experience grows.

Career and salary prospects: We want you to develop with us in the long term. With growing competence, good performance, and additional responsibility, you have the opportunity to advance your career and also increase your salary. We will discuss your next development steps together.

Further training and international insights: You expand your knowledge, work with international partner schools, and have the opportunity to attend international industry events.

A long-term permanent position: You work 40 hours per week, Monday to Friday, five days a week in our office in Berlin-Frohnau.

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