Customer Advisor/Consultant (m/w/d)

We are looking for new employees (m/w/d) for the Customer Advisory & Operations department, who will support us in taking care of our customers and operational management of ongoing projects.

During your onboarding phase, you'll learn everything you need: modern B2B marketing, professional customer communication, project management, as well as handling our systems and tools.

Prior knowledge in the field of marketing, lead generation, or agency work is advantageous but not necessary. What's more important is that you work structured, communicate reliably, and have a willingness to take responsibility.

The onboarding phase typically lasts 1-3 months.

After the onboarding phase, you'll be able to advise and support our customers professionally, coordinate internal processes, and ensure that our projects run smoothly, reliably, and according to plan.

About Us

We at [Company] work every day with motivation and passion to help B2B companies in the German-speaking region grow sustainably.

We're looking for people who want to join us and grow – who have a desire to build something meaningful and become part of a modern, professional environment.

Tasks

• The onboarding of new customers and clients into our processes
• Advising our customers about ongoing projects and campaigns
• Coodinating and managing our customer projects
• Ensuring that our customers always know what the current status is and which next steps are pending
• Preliminary preparation of customer updates, reports, and status overviews
• Internal coordination with our team and management
• Maintaining and improving our internal processes, checklists, and SOPs
• Supporting the setup and management of our tools

Qualification

• Excellent communication skills
• Clean and error-free written expression in German
• Structured, reliable, and independent working style
• High understanding ability and the ability to quickly get familiar with new topics
• A strong sense of responsibility
• The ability to follow existing processes and simultaneously improve them sensibly
• A friendly, professional, and approachable demeanor towards customers
• Good handling of performance pressure and multiple parallel projects
• Outstanding team spirit
• Safe handling of digital tools, tables, email, and project management systems
• Interest in B2B marketing, lead generation, customer care, and processes
• Prior knowledge in online marketing, project management, customer care, agency work, or consulting is advantageous but not necessary

Benefits

Structured Onboarding

You will be gradually introduced to our processes, tools, and customer projects. You'll learn how B2B lead generation works, how campaigns are built, and how we support our customers to achieve success.

Responsibility from day one

You won't just perform simple tasks, but will gradually take responsibility for customer communication, project management, and operational processes.

Development Opportunities

If you develop well, you can take on more responsibility in the medium term, for example, towards team leadership, operations management, or client success lead.

Closely working with the management

You will work closely with the management and receive deep insights into strategy, entrepreneurship, B2B marketing, and building a growing agency.

Modern B2B Marketing Approach

You'll learn modern methods in the areas of cold email, LinkedIn outreach, B2B data research, automation, CRM, KI-based processes, and campaign management.

Collegial Work Atmosphere

We value clear communication, reliability, high standards, and a pleasant atmosphere. We're looking for people who want to join us and pull together.

A Secure Workplace with Perspective

Every person we hire should grow long-term with us. Our goal is a long-term collaboration with clear development opportunities.

If you have the desire to become part of our team and take our customer advisory and operational processes to the next level, we look forward to your application.

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