Customer Journey Specialist

For one of our public services clients in Eindhoven, I'm recruiting for a Customer Journey Specialist.

You will be responsible for translating the strategy (our vision for service delivery) into a seamless customer journey. Together with the two CX specialists, you will be responsible for researching, measuring, analyzing, optimizing, and facilitating the customer journey. You will shape the various processes/episodes to further improve the experience of our residents, visitors, entrepreneurs, and employees.
From initial orientation to delivery and aftercare. You know how to bring stakeholders together and, based on an agile and data-driven approach, you will initiate small and large improvement initiatives. With us, a customer journey is not a project, but a continuous improvement cycle initiated by your ownership.

Top requirements:

• You have demonstrable working and thinking level at HBO/WO level;
• You have previously worked with customer journey mapping;
• You are familiar with CX;
• You have experience with project management;
• You have experience with presenting and facilitating groups;
• You are familiar with agile and data-driven work