Customer Service Employee Store

Do you have a flair for hospitality and do you enjoy helping customers with a smile? Make our service desk a place where everyone feels welcome and become the point of contact for our store!

Your Role

• Service Expert: With your open attitude, you are the shining center of attention at the service desk and self-checkout tills, where you correctly handle questions or returns. You approach people easily, immediately see who needs help, and ensure that every customer feels welcome.

• Hospitality Expert: As the face of the store, you welcome customers as they enter and ensure they leave with a good feeling.

• Solution Expert: No question is too crazy for you. You think in solutions, help customers with complex questions, and ensure that even in a difficult situation, the customer leaves feeling satisfied.

• Sports Expert: You share your passion for sports products and get the opportunity to follow specific product training to take your knowledge to an even higher level.

• Experience Expert: With your positive energy and enthusiasm, you connect customers to our store.

What We Offer You

• Salary: A starting salary of €2,493, which can increase to a maximum of €2,568 gross per month depending on experience.

• 20% Employee Discount: On all our own brands. Ideal for your new sports outfit!

• Monthly Bonus: In addition to your salary, a chance for a bonus of up to 10%, depending on company results.

• Sports: Free access to the Decathlon Coach app for running schedules, sports videos, and nutrition advice.

• Shareholder Plan: The opportunity to become a co-owner of our successful company.

• Travel Expenses Reimbursement: €0.23 per km for bicycle or car (up to a maximum of 60 km/day) or your public transport fully reimbursed.

• 24 Vacation Days: Per year based on a full-time contract with the option to buy or sell days.

• Coaching: Direct, accessible professional support for your mental health via OpenUp.

• Pension Accumulation: You build up a stable pension at the Retail Pension Fund.

• Growth Opportunities: Targeted training and maximum support to grow into roles like Store Manager in no time.

*The displayed salary is per month for individuals aged 21 and over on a full-time basis.

This Talent You Bring

• Flexible Team Player: You are available to work closing shifts and one weekend day per week.

• Hospitality DNA: You are friendly, energetic, and naturally a 'people person'.

• Communicative Host: You speak excellent Dutch; a little English is a nice bonus for our international customers.

• Stress-Resistant Smile: You excel during the busiest moments. With your calm demeanor and friendliness, you ensure every customer leaves the service desk and checkout with a smile.

• Papers in Order: You are in possession of a valid Dutch passport, visa, or work permit.

Why Choose Decathlon

• Sport is Our Language: Share your hobbies with colleagues and discover new sports together during our monthly team outings or sign up via Decathlon for major events like the Dam tot Damloop.

• Unlimited Growth Opportunities: We believe in your talent. Whether you dream of a role as Team Leader, Customer Service Manager, or even Store Manager. Internal mobility is paramount with us.

• Celebrate Successes During Midyear: Every year, the entire company goes wild during the legendary Midyear. A day full of sporting activities and fun.

• Personal Growth: Monthly check-ins with your leader, often during sports, because your well-being is paramount.

• Your Own Mission: You determine your own course. Together with your leader, you set up a personal mission. We provide the guidance to develop yourself.

Join Our Team

Application Process

• Apply Directly

  Send us your CV and motivation via the button on this page. You will hear from us within a few days!

  
  
• Phone Call

  A brief phone introduction. We will discuss your passion for sports, your ambitions, and see if there is a match.

  
  
• In-Store Introduction

  A friendly introduction in the store! During this conversation, we will both discover if we are a match. You will get to know us, and we will get to know you.

  
  
• Contract in Hand

  Welcome to Decathlon! We will arrange your contract and ensure a sporty onboarding so you can get off to a flying start.