Customer Service Employee Odido (Up to € 17.25 per hour & 31 days off)

At Odido, we are on a mission to become the most people-centric telecom provider in the Netherlands. We don't achieve this with rigid scripts or robotic standard answers, but with people who dare to make a real difference. As a Customer Service Employee, you are on the front line of that ambition. Even though the customer cannot see you, your impact is palpable in every contact moment.

When our systems work, people can work. And when people feel truly heard, trust is built. We are looking for someone with life experience who is only satisfied when the customer is. Do you have a high degree of empathy? Then we will teach you the rest!

You will join a close-knit team where collaboration, having fun, and developing yourself go hand in hand. You will work from an inspiring office and can count on:

• Salary & Bonus: A good base salary of € 15 gross per hour. Thanks to the performance bonus, this can increase significantly up to € 17.25 per hour!
• Time off: Preferably 30 vacation days (based on Fulltime), plus an extra day off as standard the day after Ascension Day.
• Development: Access to over 200 online training courses and a personal training budget to grow in your own way.
• Flexibility: Flexible working hours that fit your life.
• Extras: An extensive package of benefits, such as attractive discounts on phone accessories and sports memberships.

Your role is about much more than just answering questions. In a nutshell, you will do this:

• Take full ownership of various customer inquiries, from simple to really complex.
• De-escalate emotions and build trust, even if the initial outcome for the customer is not perfect.
• Think outside the established systems and frameworks; you always look for an opening, an alternative, or a logical next step.
• Explain complex technological subjects in clear, human, and understandable language.
• Follow up on commitments made; you never abandon a customer halfway through the process.

Some things you can't learn from a book, you just have them. You genuinely enjoy connecting with people and remain professional in every situation. Furthermore, you bring:

• Minimum MBO, HBO, or WO work and thinking level.
• Availability of 32 to 40 hours per week, with the flexibility to work Monday through Saturday (and occasionally an evening shift).
• Excellent communication skills and a good dose of initiative.
• A healthy curiosity about technology and the rapidly changing telecom world.

Ready to make the telecom world more human?
Do you want to be proud of the brand you represent and are you looking for a place where you truly belong? Then apply directly via the apply button, and we'd love to get to know you soon!