Customers Advisor Service Center | vast contract | Gent

Job Description Will you make a difference every day for people? In the healthcare sector, everything revolves around well-being. As a customers advisor in our Service Center in Gent, you are the first point of contact for members who have questions about health insurance, reimbursements, and other services from the health fund. What makes this job special? You help customers further via phone without a rigid script. You listen, think along, and find solutions that really fit their situation. So you combine your knowledge of our services with your understanding of the customer's needs to provide personalized support. Your goal is to ensure that every customer leaves the conversation feeling heard, understood, and supported. This requires a strong sense of empathy, excellent communication skills, and the ability to think critically and creatively. You are also responsible for processing requests and resolving issues in a timely and efficient manner. In addition, you will be working closely with other teams within our organization to ensure that customer needs are met. If you are looking for a challenging and rewarding role where you can make a real difference, then this is the job for you.