Customer Advisor Claims Leeuwarden

Start dates on 26-10-2026 and 16-11-2026
*In this role, you will work entirely at the office in Leeuwarden; working from home is not possible.*

Do you want to further develop yourself within the insurance world and help customers at moments when they truly need it? As a Customer Advisor Claims at KCD, you will handle claims for Interpolis Private Individuals. You will help customers after, for example, a car accident, water damage, or storm damage to their home and ensure that their claim is handled carefully and correctly.

You will have the opportunity to develop into a specialist in claims insurance. You will learn to analyze complex claims files, apply policy conditions, and independently assess whether a claim falls within the coverage. You will start entirely at the office in Leeuwarden, where you will receive intensive guidance during your onboarding period. As soon as you master the role independently and your results are at the required level, you will work hybrid and can work from home for a maximum of 2 days per week.

As a Customer Advisor Claims at KCD, you are the first point of contact for customers who report a claim or have questions about their claims insurance. You listen carefully to the customer's story, map out the situation, and investigate what is needed to arrive at a suitable solution.

Your tasks include:

• Assessing and handling claims from Interpolis Private Individual customers;

• Analyzing claims files and researching relevant information;

• Testing claims against the applicable policy conditions;

• Independently assessing whether a claim falls under the coverage or not;

• Providing customers with explanations over the phone regarding the assessment and handling of their claim;

• Explaining complex information in a clear, understandable, and empathetic manner;

• Guiding customers through the claims process and ensuring a suitable solution;

• When necessary, transferring or referring customers to the correct department.

In addition to customer contact, you will also actively work on your own development and that of the team:

• During your onboarding period, you will receive intensive guidance from an experienced buddy;

• You will have regular contact with a coach to further develop your knowledge and skills;

• You will work with colleagues and discuss complex situations and files;

• You will receive feedback and use it to further develop yourself;

• You will learn to assess and handle claims files with increasing independence.

During your onboarding period, you will be trained step by step to become a Customer Advisor Claims. For the first 5 weeks, you will follow a full-time training program at the office in Leeuwarden, from Monday to Friday. During this period, you will learn the systems, processes, and content of the role, and you will be intensively guided by your buddy and colleagues. Therefore, we ask you not to plan any vacation during this period.

As soon as you have successfully completed the training and can work independently, you will start working hybrid. You will then work from home for a maximum of 2 days per week, and the other days at the office in Leeuwarden.

At KCD, you will have ample opportunities to develop yourself within the insurance world. You will be trained internally and receive intensive guidance from experienced colleagues during your initial period. You will learn the trade primarily through practice and will be given the space to become increasingly independent in handling claims files.

Additionally, we offer you:

• A gross hourly wage of €18,-;

• A direct contract with KCD;

• Availability of a minimum of 28 and a maximum of 40 hours per week;

• An intensive and fully paid onboarding period of 5 weeks at the office in Leeuwarden;

• Personal guidance and coaching during and after your onboarding period;

• Once you work independently: the possibility to work from home for a maximum of 2 days per week;

• A home office allowance for the days you work from home;

• Full mileage reimbursement for your office days;

• No external Wft exams: you will be trained internally and practically for this role;

• The opportunity to further develop yourself within the insurance world;

• A valuable experience with the well-known insurance brand Interpolis on your resume.

As a Customer Advisor Claims, you are analytical, customer-oriented, and eager to learn. You find it interesting to get to the bottom of situations and are energized by finding the right solution. At the same time, you understand that customers often face unpleasant or unexpected situations during a claim. Therefore, you know how to explain complex information in a calm, clear, and empathetic manner.

In addition, you bring:

• MBO 4 work and thinking level;

• Experience in a customer-oriented or administrative environment, for example, within hospitality, retail, customer service, business services, or customer contact;

• Good analytical skills and the interest to delve into complex files;

• Excellent command of the Dutch language, both spoken and written;

• Good communication skills and the ability to explain information clearly;

• A great deal of eagerness to learn and the motivation to develop yourself further;

• You can work independently, but you also enjoy consulting with colleagues;

• Availability of a minimum of 28 and a maximum of 40 hours per week;

• Availability for a full-time onboarding period of 5 weeks, Monday to Friday.

Klant Contact Diensten (KCD) provides customer contact services for well-known Dutch insurers. From home or at the office in Leeuwarden, you genuinely help people move forward; with pleasure, knowledge, and a listening ear. We invest in you and in mutual connection. Whether you are just starting or have years of experience: at KCD, you will feel at home and grow.

Ready for a job full of variety, impact, and personal growth? Apply directly and schedule your own telephone interview!