Customer Service Advisor Claims

Start date on September 14, 2026
*In this role, you will work entirely at the office in Zoetermeer; working from home is not possible.*

Do you want to further develop yourself within the insurance world and help customers at moments when they truly need it? As a Claims Customer Service Advisor at KCD, you will handle claims for Interpolis Private clients. You will assist customers after, for example, a car accident, water damage, or storm damage to their home and ensure that their claim is handled carefully and correctly.

You will have the opportunity to develop into a specialist in non-life insurance. You will learn to analyze complex claims files, apply policy conditions, and independently assess whether a claim falls within the coverage. You will start entirely at the office in Zoetermeer, where you will receive intensive guidance during your onboarding period. As soon as you master the role independently and your results are at the required level, you will start hybrid working and can work from home a maximum of 2 days per week.

As a Claims Customer Service Advisor at KCD, you are the first point of contact for customers who report a claim or have questions about their non-life insurance policy. You listen carefully to the customer's story, map out the situation, and investigate what is needed to reach a suitable solution.

Your tasks include:

• Assessing and handling claims for Interpolis Private clients;

• Analyzing claims files and researching relevant information;

• Checking claims against the applicable policy conditions;

• Independently assessing whether a claim falls within the coverage or not;

• Explaining the assessment and handling of their claim to customers over the phone;

• Explaining complex information in a clear, understandable, and empathetic manner;

• Guiding customers through the claims process and ensuring a suitable solution;

• When necessary, transferring or referring customers to the correct department.

In addition to customer contact, you will also actively work on your own development and that of the team:

• During your onboarding period, you will receive intensive guidance from an experienced buddy;

• You will have regular contact with a coach to further develop your knowledge and skills;

• You will work with colleagues and discuss complex situations and files;

• You will receive feedback and use it to further develop yourself;

• You will learn to assess and handle claims files with increasing independence.

During your onboarding period, you will be trained step-by-step to become a Claims Customer Service Advisor. The first 5 weeks, you will follow a full-time training program at the office in Zoetermeer, from Monday to Friday. During this period, you will learn the systems, processes, and the content of the role and will be intensively guided by your buddy and colleagues. We therefore ask you not to plan any vacation during this period.

As soon as you have successfully completed the training and can work independently, you will start hybrid working. You will then work from home a maximum of 2 days per week and the other days at the office in Zoetermeer.

At KCD, you will have ample opportunities to develop yourself within the insurance world. You will be trained internally and receive intensive guidance from experienced colleagues during your initial period. You will learn the trade primarily through practice and will be given the space to become increasingly independent in handling claims files.

In addition, we offer you:

• A gross hourly wage of €18,-;

• A direct contract with KCD;

• Availability of at least 28 and at most 40 hours per week;

• An intensive and fully paid 5-week onboarding program at the office in Zoetermeer;

• Personal guidance and coaching during and after your onboarding period;

• Once you are working independently: the possibility to work from home a maximum of 2 days per week;

• A home office allowance for the days you work from home;

• Full mileage reimbursement for your office days;

• No external Wft exams: you will be trained internally and practically for this role;

• The opportunity to further develop yourself within the insurance world;

• Valuable experience with the well-known insurance brand Interpolis on your resume.

As a Claims Customer Service Advisor, you are analytical, customer-oriented, and eager to learn. You find it interesting to investigate situations thoroughly and get energized by finding the right solution. At the same time, you understand that customers often face unpleasant or unexpected situations with a claim. Therefore, you know how to explain complex information in a calm, clear, and empathetic manner.

In addition, you bring:

• MBO level 4 work and thinking level;

• Experience in a customer-oriented or administrative environment, for example in hospitality, retail, business services, or customer contact;

• Strong analytical skills and an interest in delving into complex files;

• Excellent command of the Dutch language, both spoken and written;

• Good communication skills and the ability to explain information clearly;

• A great deal of eagerness to learn and the motivation to develop yourself further;

• You can work independently, but also enjoy consulting with colleagues;

• Availability of at least 28 and at most 40 hours per week;

• Availability for a full-time 5-week onboarding program, Monday to Friday, at the office in Zoetermeer.

Klant Contact Diensten (KCD) provides customer contact services for well-known Dutch insurance companies. From home or at the office in Leeuwarden, you truly help people move forward; with pleasure, knowledge, and a listening ear. We invest in you and in mutual connection. Whether you are just starting out or have years of experience: at KCD, you will feel at home and grow.

Ready for a job full of variety, impact, and personal growth? Apply now and schedule your own phone interview!