Key Customer Account Manager

The Sales & Business Development team is the link between our customers and the wider business. We champion our customers' needs, build strong relationships, bring new products and services to market, and maintain a strong focus on regulatory compliance.

As our Key Customer Account Manager, you'll be responsible for building and growing relationships with some of our most important customers. You'll work closely with internal teams to deliver excellent customer outcomes, identify growth opportunities, and help drive long-term commercial success.

Your Key Accountabilities

• Manage a portfolio of key customer accounts and act as their primary point of contact.
• Develop and deliver account plans that support customer priorities and business objectives.
• Oversee the commercial management of customer contracts, ensuring contractual obligations are continuously met by both parties.
• Partner with internal teams to resolve issues, improve service delivery, and enhance the customer experience.
• Identify opportunities to expand services, grow revenue, and strengthen customer relationships.
• Represent the customer voice across the business to support operational improvements and product development.
• Build strong relationships with customers, industry stakeholders, and internal teams.
• Contribute to a safe, healthy and compliant workplace