Key Account Manager (Relationship & Retention Specialist)

Melbourne CBD Permanent Full Time | Hybrid Working arrangements Competitive Salary| Discounts on RACV products and resorts

Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. With a portfolio of nine unique conference & event properties across Victoria, Queensland and Tasmania, we offer outstanding venues for conferences and events in some of the country’s most sought-after destinations.

The Key Account Manager (Relationship & Retention Specialist) plays a pivotal role in strengthening client relationships, maximising account value, and driving repeat and cross-property business across the RACV Conferences & Events portfolio.

This could be just the right role for you? This role combines strategic account management with a commercial focus on retention, rebooking, upselling, and new business. Working collaboratively with Business Development Manager, National Sales Manager and property-based teams, the Key Account Manager will ensure RACV is positioned as the preferred partner for conference and event clients through proactive relationship management, tailored engagement, and exceptional service continuity.

Your key responsibilities for the role include: Manage a defined portfolio of key corporate, government, and agency accounts across the RACV Group. Develop and execute tailored account plans to strengthen partnerships, maximise lifetime value, and ensure ongoing retention. Lead the rebooking process post-event to secure repeat business and strengthen account continuity. Identify and convert growth opportunities within existing accounts and proactively seek new accounts, including multi-property bookings, upgraded experiences, and program expansion. Deliver the RACV VIP client engagement program and loyalty tier initiatives, ensuring meaningful and value-based client touchpoints.

What you’ll need to be successful Minimum 5 years’ experience in hospitality, hotel, or conference & events sales, preferably in key account or relationship management. Proven success in managing high-value accounts and achieving revenue growth through retention and upsell. Strong commercial acumen and understanding of C&E market dynamics. Strong understanding & application of effective customer management and service standards Ability to understand and interpret contract terms and conditions. Proven record in client relationship and database management Excellent written & verbal communication skills

What We Offer

Competitive Salary & Benefits – A highly competitive package plus generous employee discounts on RACV products, services, and accommodation at all 10 RACV resorts and clubs. Career Growth & Development – Work as part of a statewide team with opportunities to expand your expertise and progress your career within a leading hospitality and events organization. Supportive Leadership & Collaboration – Be part of a dynamic, professional, and innovative team that values fresh ideas, collaboration, and excellence. Work with Industry Leaders – Join a trusted brand with a strong reputation for delivering outstanding conference and event experiences.

The RACV difference Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.

Application process You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis and whether any reasonable adjustments may be required. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.

• Managing key accounts
• Developing account plans
• Leading rebooking process

• Account management
• Customer relationship management
• ️ Communication skills
• Hospitality experience
• Commercial acumen
• Growth mindset