Key Account Manager (m/w/d) - Online Marketplaces

Shape the success of our customers – strategically, partnership-driven, data-driven.

We are looking for an experienced Account Manager (m/w/d), who will support our customers with foresight, analytical strength, and entrepreneurial thinking. In this role, you will be responsible for a fixed customer portfolio, develop individual growth strategies, and work closely with our internal expert teams. Together, we create sustainable results – for our customers and for our company.

Tasks

• Strategic Customer Support: You will independently support a fixed customer base and be the first point of contact for all topics related to marketplace performance.
• Growth Strategies Develop: You will conceptualize and implement individual strategies for revenue growth and performance optimization – including Amazon, eBay, and other relevant platforms.
• Project Management: You will steer projects in close coordination with internal teams – such as Content, Advertising, Support – and ensure a smooth implementation.
• KPI Analysis & Consulting: You will analyze marketplace data, recognize potential, and derive concrete measures for optimization from it.
• Reporting & Presentation: You will create informative reports and present results and recommendations convincingly – on operational as well as strategic levels.
• Relationship Management: You will build trust-based, long-term customer relationships and strengthen customer satisfaction and loyalty through active relationship management.

Qualification

• Professional Experience: You have experience in account management – ideally in the e-commerce-, agency- or marketplace environment.
• Analytical Thinking: You approach data-driven, can interpret KPIs, and strategically align them.
• Communication Strength: You convince through clear, professional appearance and communicate securely in German and English.
• Structure & Organization: You work independently, prioritize sovereignly, and maintain a overview even with complex projects.
• Customer Focus & Initiative: You think entrepreneurially, have a fine sense for customer needs, and act proactively.

Benefits

• Hybrid Working: Flexible working in the office and remotely – for more self-determination and team cohesion.
• Continuing Education: Individual trainings, workshops, and clear development paths for your professional and personal further development.
• Strong Team Culture: A motivated, supportive team with flat hierarchies and open communication.
• Modern Equipment: Efficient tools and up-to-date working materials – so you can focus on what's essential.

You want to take responsibility, support customers strategically, and actively contribute to growth? Then we look forward to getting to know you.

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