Key Account Manager (m/f/d)

As a Key Account Manager, you are responsible for CARvinci®'s existing customers in car dealerships and dealership groups – from contract renewal to account expansion. You are the central point of contact for our customers – from onboarding through ongoing support to strategic development. You understand our customers' processes in detail, translate them into concrete solutions, and ensure that our product provides real added value. At the same time, you bring insights from customer interactions back into the company and actively shape our internal processes.

Responsibilities

• You conduct regular Jour Fixes and review meetings with your key accounts, identifying new revenue potentials.
• You build strong relationships at all levels – from the specialist user to the car dealership's management.
• You negotiate contract renewals and extensions and are responsible for the revenue within your customer base.
• You identify unused CARvinci features with your customers and develop concrete cross-selling and upselling approaches from them.
• You work closely with sales, product, and support, and feed customer feedback back into the company in a structured manner.

Qualifications

• Experience in Account Management or Customer Success – ideally in a B2B or SaaS environment.
• Negotiation skills at decision-maker level and experience in dealing with different stakeholders.
• Strong understanding of processes and the ability to communicate complex issues clearly.
• Structured, self-directed way of working with a high focus on service and closing deals.
• Completed degree or a comparable qualification, as well as fluent German language skills.

Benefits

• Fair compensation – market-aligned and regularly reviewed.
• Office in Münster – on-site and hybrid.
• 30 days of vacation – plus time off on your birthday.
• Flexible equipment – Mac, Windows, or Linux, software of your choice.
• Lunch in the office.

Sounds like you?

Then we look forward to receiving your application – a CV is sufficient, a cover letter is not a must.

The application process:

1. Online application – fill out the form, cover letter optional.
2. Brief phone call – ten minutes to get to know each other.
3. Get-to-know-you video call – approximately 30 minutes with the team and role.
4. Practical assignment – a short demo call based on a real customer case, approx. 45 minutes preparation.
5. Final interview – on-site in Münster or via video.
6. Welcome to the team – offer plus structured onboarding from day one.