KEY ACCOUNT MANAGER – JAPANESE MARKET

Our client, a leading company in the metallurgical sector with headquarters in Ticino, has entrusted us with selecting a Key Account Manager (KAM) for the Japanese market that will proactively integrate into a high-tech and complex operational organization, bringing strong added value. Main activities and responsibilities of the role • Responsible for managing the global relationship with the client and maintaining a satisfactory relationship for both parties • Develop, maintain, follow, and ensure long-term relationships with clients located in the area of competence • Manage the sales forecast process and any deviations from the budget/target • Organize the agenda, invite participants, and actively contribute to commercial, technical, quality, or logistical meetings with clients located on the territory • Follow daily communication with clients located on the territory and inform internally and/or obtain responses from internal sources for questions/requests made by clients and communicate them correctly • Prepare quotes respecting technical indications provided by the Technical Office Responsible and price indications provided by the Commercial Responsible and ensure correct follow-up, dialogues, and potential revisions with clients until obtaining a purchase order • Maintain price lists with each client and negotiate price increases year after year • For new products and after receiving a purchase order, participate in internal kick-off meetings and transmit all necessary information agreed upon with the client to the Technical Office. Obtain all necessary information to prepare an order confirmation within the agreed-upon timeframe. Support the Technical Office for any additional information needed by the client • Seek out new potential clients in the territory • Participate in trade shows and exhibitions on request • Support the Commercial Responsible for any specific needs, even potentially for clients located outside the territory, if requested Optional: responsible for marketing activities (