Doctolib
4 hours ago
Key Account Manager Lead - Medical Imaging (m/f/d)
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Company information
- Company
- Doctolib
- Location
- Paris, Paris Germany
- Posted
- 4 hours ago
Job description
Your missions
Imaging is at the crossroads of the care pathway: screening, diagnosis, patient monitoring, and coordination between healthcare professionals. It is a strategic sector, undergoing transformation, facing major challenges in access to care, operational efficiency, and patient experience.
At Doctolib, we are supporting this transformation with a strong ambition and many upcoming innovations, such as Patient Intake, Phone Assistant, as well as new partnerships with Momentum or WiiS, allowing us to go further in patient reception planning and digitalization. As a Senior Key Account Manager / Lead, you will manage strategic imaging accounts and support their leaders in adopting these solutions, improving their performance, and transforming their patient journey.
Beyond portfolio management, you will play a key coordination role between clients and our Product, Tech, Operations, and Customer Success teams. As a Lead, you will also be a point of reference for the team on product, process, and tools topics, and you will contribute to the development of other KAMs without direct managerial responsibility.
Your responsibilities include, but are not limited to:
- Manage the most strategic accounts in the cluster: be responsible for the relationship, satisfaction, and performance of major imaging groups in France; build an account plan per organization (client strategy, decision-maker mapping, business priorities, and development roadmap); develop a trusting relationship with C-level contacts and lead business reviews and steering committees; identify expansion and upsell opportunities; anticipate churn risks and transform dissatisfaction situations into concrete action plans
- Improve performance and accelerate the adoption of new services: monitor KPIs per group and per site (product usage, adoption, activity, satisfaction, NPS, renewal, and development potential); use internal data and dashboards to identify trends, performance gaps, and weak signals; build action plans with clients and coordinate their implementation with Deployment and Tech if necessary; develop new use cases to improve patient experience and operational efficiency of imaging centers
- Be the product and process point of reference and team animator: centralize and structure customer feedback, qualify bugs and feature requests, and ensure their follow-up with the Product, Tech, and Operations teams; contribute to the prioritization, testing, and deployment of product evolutions to clients
- Structure and improve team practices: be the point of reference for management tools and processes (CRM, dashboards, account plans, business reviews) and improve data quality and operational efficiency, particularly through AI
- Support collective skill development: be a support for KAMs, lead certain routines, contribute to onboarding and best practice sharing; participate in priority cross-functional projects for the Imaging cluster
Expected qualities as Key Account Manager Lead
Before you continue reading, if you don't have the exact profile described below, but you believe this job description matches your skills and needs, we still encourage you to apply!
You could be the next member of our team if you have:
- Significant experience in account management, customer success, or strategic B2B sales, ideally in a SaaS, HealthTech, MedTech, or healthcare environment
- Experience managing complex, multi-site, or strategic accounts with long decision cycles
- Comfortable interacting with C-level contacts and the ability to develop a portfolio, secure renewals, and identify expansion opportunities
- A strong data culture and proficiency in project management with multidisciplinary teams
It would be fantastic if you have:
- Influential leadership and the ability to structure and animate a team without direct hierarchical reporting lines
- Understanding and qualification of product or technical issues, and the ability to translate them into client and business impact
- Proactivity, autonomy, and a results-oriented approach
- Active curiosity for Data and AI topics
Our offer
- A generous health insurance plan covered 100% by Doctolib (base coverage) for employees and their children
- 25 days of paid leave and 12 to 14 days of RTT (Reduction of Working Time) per year
- A free mental health and personalized coaching program with our partner Moka.care
- 10 days of remote work abroad per year allowed
- Meal vouchers worth €8.50 per day, with €4.50 covered by Doctolib
- Membership in Doctolib's value sharing plan, called DoctoGrowth
- A comprehensive 3-month onboarding program including Doctolib Academy and various training sessions (languages, soft skills, technical skills)
- A subsidy from the works council for partial reimbursement of sports or leisure activity memberships
- 50% reimbursement for public transport passes
- ParentCare Program: benefit from a birth leave covered 100% by Doctolib for the first month and 75% for the second month
- For employees with disabilities or who are caregivers, a package including work-from-home adjustments, paid days off for medical appointments, and enhanced psychological support
- Relocation assistance in case of international mobility
The recruitment process
- Interview with the Talent Partner: a discussion to discover your background, motivations, and the concrete expectations of the role (30-45 mins)
- Business case: presentation to a Manager / Senior Manager + Head of cluster
- Offer reception!
Job details
- Permanent contract (CDI)
- Full-time
- Paris / Île-de-France
- Start date: as soon as possible
- Compensation: fixed salary and variable based on objectives (to be defined based on profile)
- This position is eligible for partial remote work
At Doctolib, we are convinced that we must improve health for everyone. This is reflected in our recruitment process. We evaluate applications solely on the basis of qualifications and motivation, without any form of discrimination.
The more diverse the ideas, the better our product will truly improve health for everyone. You can apply at Doctolib, regardless of your gender, religion, age, sexual orientation, ethnic origin, or disability.
To ensure equal opportunities, we invite you to exclude personal information (e.g., photos, age) from your applications. If you require special accommodations, please inform us so we can adapt the recruitment process. Join us to build the healthcare we all dream of!
All information provided is processed by Doctolib for application management. For more details on data processing, click here. Please contact hr.dataprivacy(at)doctolib.com for any questions or to exercise your rights.
Required skills
- healthcare
- project management
- ai
- business development
- saas
- imaging
- data analysis
- client relationship management
- product management
- portfolio management
- b2b sales
- healthtech
- customer success
- performance improvement
- key account management
- french market
- technical qualification
- medtech
- strategic accounts
- complex accounts
- c-level engagement
- adoption strategy
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