Key Account Manager-IT (Client Success & Technical Coordination)

We are looking for a dynamic and experienced Key Account Manager-IT (Client Success & Technical Coordination), who will be responsible for managing strategic customer relationships, ensuring high-quality service delivery, and translating business requirements into effective technical solutions.

The ideal candidate combines strong account management and leadership skills with a solid understanding of IT services, support processes, and customer-focused delivery in a fast-paced environment.

Requirements

Degree in IT, or similar field, such as Technology;

Several years of relevant experience in IT, IT Strategy and IT architecture experience;

Proven work experience as a Key Account Manager-IT, team management and responsibilities in the field of information technology;

Nice to have - management and / or leadership courses or other advanced training courses in the field / certification of PM, ITIL, etc.

Customer relationship management;

Advanced knowledge of English – spoken and written;

Team development.

Skills

Ability to establish mutual trusting and professional relationship;

Performance orientation - Ability to interact and communicate with multiple customers, including C-level;

Cooperation - Excellent business analysis, project, risk, and relationship management skills;

Strong skills in multitasking, communications, negotiation, organization, and teamwork.

Responsibilities

Coordinates, organizes, guides and controls the delivery of outsourced IT services.

Ensures Customer relationship management.

Setting up accounts and onboarding customers.

Supporting external customers via ticketing system, emails, or phone calls.

Organizes and monitors the team / staff to apply the legislation and regulations related to the activity carried out.

Establish team / staff responsibilities, have working procedures, and update them accordingly.

It is the responsibility of methodological elaboration of project management and of the portfolio of projects and clients.

Ensures the optimal development of activities in the operational area.

Participates in meetings with clients with the role of Presale in the company's sales processes.

Conducts technology evaluation.

Establishes and maintains company technology standards.

Rigor and reliability in the follow up and implementation of actions.

Possessing a strong understanding of the company’s products, the competition in the industry and positioning on the market.

Benefits:

Attractive salary;

Certifications;

Constant trainings;

Project and performance bonuses;

Gym subscription via 7Card;

An extra day off for 3 years of seniority in the company;

Christmas bonuses, etc.

We offer a great opportunity to develop a career in IT, in a young team and an excellent learning environment.

We are looking forward to meeting you!