Key Account Manager (Ecommerce Fulfillment Services)

Job Role: Key Account Manager (Ecommerce Fulfillment Services)
Key Responsibilities:
1. Team Management: Lead, motivate, and mentor a team of 4/5 account executives, establishing clear goals, providing regular feedback, and fostering a collaborative work environment.
2. Account Growth: Manage overall account management activities, including conducting weekly performance reviews with clients, monitoring account health (e.g., listing quality, product and service performance), and ensuringplanned SNOP versus actual performance.
3. Marketplace Operations: Streamline day-to-day operations across various marketplace accounts, focusing on inventory management and sell-through optimization for head, tail, and torso SKUs.
4. Operations Management: Oversee Ecommerce operations, ensuring timely and accurate order processing and fulfillment to meet agreed-upon CPTs (Customer Promise Times).
5. Cross-functional Collaboration: Collaborate with other departments such as Central Operations, Planning, Product/Tech, and Finance teams to ensure seamless execution and alignment across functions.
6. Customer Experience: Prioritize client satisfaction by implementing effective escalation mechanisms and maintaining healthy client relationships to drive retention.
7. Tech Enablement & New Initiatives: Drive integration and automation projects with clients and interdepartmental teams, establishing turnaround times for project completion.
8. Planning: Proactively engage with stakeholders to plan for peak seasons and festivals, coordinating space and capacity requirements with the central planning team.
9. P&L Management: Monitor net revenue versus targets and proactively identify and address risks of underachievement.
Qualifications:
● Bachelor’s degree in business, marketing, or a related field.● Minimum of 4 years of managerial experience in Ecommerce sales and operations.● Strong leadership and team management skills.● Excellent analytical and problem-solving abilities.● Proficiency in Ecommerce platforms and tools (e.g., Flipkart, Amazon).● Knowledge of D2C platforms (Shopify, Magento) and WMS (Unicommerce, Vinculum) is desirable.● Strong communication and interpersonal skills.● Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.