Key Account Manager E-Commerce (m/w/d)

Imagine it's your first day as Key Account Manager E-Commerce (m/w/d) at ABRIO. You will be warmly welcomed by a motivated and professional team. After a first joint team lunch, you will start directly into the world of e-commerce – with exciting Shopify projects for leading brands from the D2C, B2C, and B2B sectors.

You love e-commerce, steer projects sovereignly, and build strong and long-term relationships with existing customers? As Key Account Manager E-Commerce, you will take central responsibility for customer success, shop maintenance, and shop further development (including Shopify) – with measurable impact on performance and satisfaction.

ABRIO is one of the leading digital commerce consultancies with its headquarters in Frankfurt am Main. Our goal: to sustainably improve our customers' e-commerce world and create scalable successes. We combine modern technologies with innovative approaches and tailored solutions.

Sounds exciting? Then read on – we're looking for exactly you for our team!

Aufgaben

• One Face to the Customer: You are the first point of contact for our key accounts – with a focus on shop maintenance and further development.
• Kundenzentrierung: You support your accounts comprehensively, plan regular Jour-fixes, and translate needs and visions into clear measures – for high satisfaction and long-term partnerships.
• Projektmanagement: You lead as Project Lead the suitable specialists together, bundle internal communication, and ensure a smooth project workflow.
• Time, Scope & Budget Management: You monitor budgets, timelines, and scope, anticipate deviations early on, and implement countermeasures.
• Qualität & Performance: You ensure the highest quality across all areas and interfaces – with a keen eye on shop performance and continuous optimization.

Qualifikation

IT'S A MATCH, SOFERN DU...

• You ideally bring 1-3 years of professional experience in a digital consultancy or agency. Experience in e-commerce is a plus.
• You have successfully completed an interdisciplinary study (e.g., business informatics, economics, media design, or a comparable field).
• You have a keen sense for customer needs and can translate the visions of our customers into clear strategies, roadmaps, and executable concepts.
• You possess experience in project management, steer interdisciplinarily composed project teams, and proactively handle change projects.
• You communicate clearly and sovereignly, react quickly and reliably, set priorities, and adapt flexibly to changing requirements.
• You work structured, even in challenging situations, preserve calmness, and convince through resilience and solution-oriented thinking.
• You bring very good German and good English language skills.

Benefits

• Teamspirit & Teamevents:
  We are proud of our positive work atmosphere, characterized by openness, togetherness, and cool team events. Whether after-work drinks, team lunches, or joint activities – we live the sense of community.
• Werte, die uns ausmachen:
  Team spirit, professionalism, and passion are not empty phrases but our DNA. Together, we create something big – with heart and understanding.
• Deine Bühne, deine Verantwortung:
  At ABRIO, you actively shape your work! We give you the freedom to take on projects, assume responsibility, and make the next big step in your career.
• Stylisch Arbeiten in Frankfurt:
  Our modern office in the heart of Frankfurt offers you space for creative ideas, concentrated work, and relaxed unwinding.
• Work Smart:
  We enable you to balance work and private life perfectly with our modern equipment and flexible working time models. For a smooth onboarding process, we wish for an initial higher presence on site, after which we work 2-3 days per week in the office.
• Leistung wird belohnt:
  In addition to a fair salary, you can expect attractive bonus payments and a benefit card with monthly €50.00 tax-free allowance.
• Wissen ist Macht:
  Take advantage of the opportunity to continuously develop your skills and certify your knowledge.
• Persönliche Entwicklung im Fokus:
  Through 1:1 coaching and our mentor program, we foster your professional and personal development – tailored to you.
• Spannende Projekte:
  Abrío allows you to take responsibility. Work on innovative projects with leading brands and set the latest trends and technologies in e-commerce in motion.

Mit uns erhältst du nicht nur einen Job, sondern eine Erfahrung, die dich weiterbringt – beruflich und persönlich! 🚀

Our team stands for flat hierarchies and personal initiative. If you are motivated, want to take on responsibility, and have fun shaping the future of e-commerce together with us, then you're exactly right with us!

Our application process is fast and reliable – we'll get back to you within a short time.

So apply now and become part of our dynamic team. We look forward to your application and to getting to know you.

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