Key Account Manager E-Commerce & E-Mail Marketing (m/w/d)

Job Description:

Rügamer & Steiner is the leading E-Mail Marketing Agency behind the most successful E-Commerce companies in DE, AU & CH.

Over 100+ Online Shops already trust us and reach the hearts & wallets of their customers with us.

We are looking for you as Key Account Manager E-Commerce & E-Mail Marketing (m/w/d)!

You are the strategically leading role in customer care.

You are responsible for the comprehensive management, further development, and long-term success of assigned customer accounts.

You are the primary point of contact for all strategic decisions and ensure that the customer relationship remains stable, growth-oriented, and sustainable.

Aufgaben

Your Tasks:

• Strategic Care: Development and planning of well-founded concepts and long-term measures that align with the customers' business goals.
• Customer Leadership: Leadership and implementation of regular calls to present strategies, discuss progress, and strengthen customer loyalty.
• Account Development & Upselling: Proactive identification of growth potential at the customer, preparation, and independent implementation of upsells.
• Measure Planning: Coordination and planning of larger rollouts and new campaigns in collaboration with the customer.
• Market Expertise: Continuous observation of marketing trends to proactively integrate them into customer strategies.

You bear responsibility for the comprehensive development and scaling of customer accounts, as well as strategic goal achievement and long-term customer satisfaction. Additionally, you ensure that operational excellence is achieved and you can delegate operative tasks to project managers in a targeted manner.

Important Note on Onboarding:

In the initial phase, you will care for customers comprehensively and take over the operational implementation. You must learn and master all operational processes and tasks (project management) completely. This is absolutely necessary to be able to care for customers independently later and delegate operative tasks competently to project managers.

Perfect for you if you already have experience in strategic customer care and know how important foresight, responsibility, and sustainable growth are.

Qualification

This is what you should be:

➜ You have fundamental experience in the field of customer management, account management, or strategic consulting

You think strategically, conceptually, and entrepreneurially

You are communicatively strong, negotiation-savvy, and have a high sales affinity (Upselling)

You work structured, solution-oriented, and self-responsible

You can convey complex content clearly and persuasively

You are willing to immerse yourself deeply in operational processes, tools, and project management

Benefits

What we offer you:

• Safe Job: Every person we hire is expected to grow with us long-term. The goal of every hiring is an unlimited takeover.
• Tolerable Working Atmosphere: The atmosphere among colleagues is very collegiate and familial. We all pull together in the same direction and motivate each other to achieve top performances and personal growth. There is also a monthly team lunch at company expense.
• Good Remuneration & Career Opportunities: Our employees receive fair remuneration and performance-based benefits. Over the next few years, we will continue to grow and expand. Therefore, we need more experts and/or leadership figures

...and much more:

• Modern office in central location in Düsseldorf Pempelfort with rooftop garden and connection to public transportation
• Ongoing further education & career development
• Solidarity within a dynamic and collegiate team
• An attractive salary model
• Mothly team dinner, company events, trade fairs, lectures, and events
• Very good working materials, best Apple hardware, height-adjustable tables

You recognize yourself again and want to talk to us about it?

Then apply today and become part of the team soon!