Key Account Manager (German-speaking, Hamburg, m/f/x)

Lightspeed is looking for an experienced, strategically thinking Key Account Manager (m/f/x) who will long-term develop, inspire, and closely support our most important enterprise customers in the hospitality segment.

In this role, you will act as the central point of contact for our largest hospitality customers in the DACH region. You will be responsible for growth, product usage, and stakeholder management within your portfolio – with the goal of building genuine business partnerships. You will leverage data, feedback, and your SaaS expertise to create value at an enterprise level.

What you will do with us:

• You will act as the main point of contact for our largest and most important customers in the hospitality industry.

• You will develop and manage strategic account plans to drive growth, retention, and product adoption.

• You will proactively work on product adoption and ensure that Net Revenue Retention (NRR) in your portfolio increases.

• You will plan and conduct quarterly business reviews and success plans.

• You will analyze usage data, go-live milestones, and health scores to identify and address risks early on.

• You will build strong, trusting relationships with C-level and operational stakeholders – with the goal of establishing Lightspeed as a long-term strategic partner.

• You will work cross-functionally with Product, Customer Success, Implementation, and Support to ensure an excellent customer experience.

What you bring with you:

• 3-5+ years of experience in account management or strategic customer success in the B2B SaaS environment, ideally with enterprise customers.

• You have a deep understanding of SaaS metrics (NRR, Product Adoption, Expansion, Renewals, Churn) and use them for portfolio management.

• You have a strong sense of ownership, are hands-on, data-driven, and at the same time strong in relationship management.

• You have experience dealing with multi-level stakeholder structures and move confidently between C-level, Ops, and Tech.

• You speak fluent German and English.

• Knowledge in the hospitality, POS, or hospitality tech industry is a plus, but not a must.

What you can expect from Lightspeed:

• Work from Anywhere: Work remotely for up to 60 days a year – worldwide.

• Modern Working: Hybrid model, offering flexibility.

• Stock Ownership: Participate in the Lightspeed Stock Option Program.

• €400 Health & Wellness Budget: For your physical and mental health.

• Mental Health Support via Modern Health App.

• Systematic Further Education: LinkedIn Learning, internal Career GPS & external training.

• Impact-Oriented Environment: Small, agile team with a global vision.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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