Key Account Manager - clinical research

Your Role: Key Account Manager – Clinical Research

As a Key Account Manager, you’ll be the trusted partner for a select group of strategic clients. You’ll drive growth, build long-term relationships, and act as the vital link between our clients and SGS’s global Clinical Research Organization.

What You’ll Do:

• Be the go-to contact for key clients, building trust and delivering value.
• Develop and execute strategic account plans to meet sales targets and uncover new opportunities.
• Lead regular business reviews to align on goals, address challenges, and propose tailored solutions.
• Collaborate across departments to ensure seamless service delivery and an exceptional client experience.
• Identify upselling and cross-selling opportunities to maximize client potential.
• Stay ahead of market trends and competitor activity to proactively guide your strategy.
• Manage contract negotiations, renewals, and pricing in partnership with our business development team.
• Provide timely, solution-oriented support to clients, ensuring their satisfaction and loyalty.
• Align internal stakeholders with account strategies to unlock new business opportunities.