Key Account Manager

About the position:

We are looking for a dynamic and experienced Key Account Manager to drive sales growth and manage strategic client relationships across Romania. The role requires proven expertise in handling large-volume clients, strong negotiation and communication skills, and the ability to deliver tailored solutions that maximize customer value. You will be responsible for expanding the client portfolio, ensuring profitability, and promoting Carmeuse products and services through effective account management and market insight. This position offers the opportunity to make a direct impact on business growth while collaborating with cross-functional teams and industry leaders.

SKILLS & QUALIFICATIONS:

Education

·         University degree in Technical or Economic studies

Experience

·         Minimum 5 years of relevant experience in sales, preferably with large-volume clients

Personal Competencies

·         Strong customer orientation and relationship-building skills

·         Excellent negotiation abilities

·         Flexible, motivated, and well-organized

·         Outstanding communication and presentation skills

·         Charismatic, with a professional appearance and polished language

·         Proven business reputation in the market

Professional Competencies

·         Proficiency in English (written and spoken); a second language is highly appreciated

·         Solid computer skills: MS Word, Excel, PowerPoint

·         Willingness to travel across Romania

·         Technical knowledge of products and manufacturing processes

·         Strong understanding of marketing and account management principles

·         Knowledge of relevant industry legislation

·         Valid driver’s license

MAIN RESPONSIBILITIES:

·  Sales Growth & Account Development

·         Increase sales volumes through existing and new clients by maximizing the potential of Carmeuse products and services.

·         Manage and enhance the current client portfolio while developing new accounts in line with the approved commercial plan.

·         Recommend, implement, and oversee sales growth strategies and policies.

·  Profitability & Pricing

·         Monitor and ensure acceptable profitability for each client in the assigned region.

·         Implement and manage pricing policies effectively.

·  Client Relationship Management

·         Build and maintain strong relationships with decision-makers, influencers, and key stakeholders at local and global levels.

·         Identify client needs and ensure Carmeuse products meet those requirements.

·         Maintain regular contact with clients via calls and visits, fostering long-term partnerships.

·  Promotion & Marketing

·         Promote Carmeuse products, demonstrating their advantages and providing technical support for new product adoption.

·         Represent the company through brochures, advertisements, technical sheets, exhibitions, and promotional events.

·         Organize seminars, public presentations, and training sessions to strengthen brand visibility.

·  Operational Excellence

·         Prepare documentation for public tenders and ensure compliance with requirements.

·         Collaborate closely with Customer Services & Supply Solutions to guarantee timely and quality deliveries.

·         Monitor client orders and ensure smooth execution of contracts.

·         Provide accurate information to clients regarding offers, prices, delivery terms, stock availability, and technical solutions.

·  Market & Competition Monitoring

·         Continuously monitor competitors’ products, prices, and strategies, implementing countermeasures when needed.

·         Conduct market research and propose adjustments to sales strategies to achieve optimal results.

·  Cross-Functional Collaboration

·         Work closely with Plant Directors to align client needs with technical and production capabilities.

·         Actively participate in cross-functional team (CFT) meetings and contribute to development plans for the assigned market sector.

·         Support Carmeuse initiatives by sharing technical and commercial expertise and delivering training when required.

·  Quality & Customer Satisfaction

·         Report client complaints regarding quality or quantity issues to the Commercial Director.

·         Participate in investigations of complaints and propose solutions in collaboration with Quality, Commercial, and Plant Directors.

·         Consult the customer complaints database and ensure proper resolution.

·  Business Accountability

·         Take responsibility for all business parameters in the assigned domain (sales volumes, pricing, outstanding receivables).

·         Ensure high levels of technical and commercial expertise to support clients effectively.

·         Contribute to operational planning, annual budgets, and forecasts.