Sopra Steria
8 months ago
Junior Support Engineer
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Company information
- Company
- Sopra Steria
- Location
- België Belgium
- Posted
- 8 months ago
Job description
Job Description
As a junior support engineer on site, you will handle IT problems on location and respond to IT requests and incident calls by phone, email or via the IT Service Management application.
- Participation in service desk activities (where you will be the SPOC)
- Software troubleshooting (password reset, O365, Windows troubleshooting, Intune, VPN problems etc.)
- Mechanical issues: replacement of laptops, setup and troubleshooting/replacement of basic components
- CMDB/asset management
- Assistance to new arrivals and departures (provisioning of equipment, administration)
- Flexibility to assume multiple roles in a constantly evolving environment. (first-line assistance at the service desk, back-office with more technical issues, support for new arrivals/departures)
- Ticket creation and management (ServiceNow)
- Ticket creation and adaptation of knowledge articles
- Collaboration with different departments and stakeholders.
Required skills
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