Sopra Steria
9 months ago
Junior Support Engineer
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Sopra Steria
- Location
- België Belgium
- Posted
- 9 months ago
Job description
Vacancy description
As an IT support engineer on site, you handle IT problems on location and respond to IT requests and incident reports via phone, email or the IT Service Management application.
- Participate in service point activities (where you are the SPOC)
- Solve software problems (reset passwords, O365, Windows problem solving, Intune, VPN problem solving, etc.)
- Solve hardware problems: replace laptops, troubleshoot and replace basic problems with components
- CMDB/asset management
- Assist new employees and departing employees (delivery of materials, administration)
- Flexibility to take on multiple roles in a dynamic environment. (first-line support at the service point, back office with more technical problems, service for new employees/departing employees)
- Create and manage tickets (ServiceNow)
- Create and adjust knowledge articles
- Collaboration with various departments and stakeholders.
Required skills
Interested in this position?
Create your free account and tailor your CV to match this job.