Junior Support Engineer

Job description

As a on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application.

Participate in service point activities (where you will be the SPOC)
Software troubleshooting (password resets, O365, Windows troubleshooting, Intune, VPN issues,…)
Hardware issues: laptop swaps, staging and basic component troubleshooting/replacement
CMDB/asset management
New joiner and leaver assistance (supplying materials, administration)
Flexibility to take on multiple roles in a fast-paced environment. (first line support at service point, back-office w/ more technical issues, new joiner/leaver service)
Ticket creation and management (ServiceNow)
Creation and adaptation of knowledge articles
Cooperation with different departments and stakeholders

Required skills

it support engineer windows servicenow asset management vpn intune o365 software troubleshooting cmdb knowledge articles ticket creation on-site it support

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