Sopra Steria
9 months ago
Junior Support Engineer
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Company information
- Company
- Sopra Steria
- Location
- België Belgium
- Posted
- 9 months ago
Job description
As a on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application.
- Participate in service point activities (where you will be the SPOC)
- Software troubleshooting (password resets, O365, Windows troubleshooting, Intune, VPN issues,…)
- Hardware issues: laptop swaps, staging and basic component troubleshooting/replacement
- CMDB/asset management
- New joiner and leaver assistance (supplying materials, administration)
- Flexibility to take on multiple roles in a fast-paced environment. (first line support at service point, back-office w/ more technical issues, new joiner/leaver service)
- Ticket creation and management (ServiceNow)
- Creation and adaptation of knowledge articles
- Cooperation with different departments and stakeholders
Required skills
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