Junior Support Engineer (Internal)

As a Support Officer, you will handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application, Service Now. You will analyze and resolve requests, keeping end users and colleagues informed throughout the process. Furthermore you will liaise with System Engineers for further escalations related to infrastructure or application issues. Additionally, you will contribute to building a Knowledge Base and actively share your knowledge. You will provide support for all Sopra Steria companies across various sites in the BeLux region. While the DISIT team is based in the office in Brussels (Diegem), you may occasionally be required to provide on-site support at remote locations.